Articles about Management

Case Study on Usability Evaluation in Costa Rica: A Dual Perspective

The article examines the perspective of usability evaluation of software development organizations and novice software developers through a case study conducted in Costa Rica. (Full article available in English and Español) [Read More]

UX Maturity Model: From Usable to Delightful

Pyramid model diagram

The User Experience Maturity Model (UXMM) evaluates experiences from a baseline of usability to a pinnacle of delightfulness. The model and benefits are described along with how to use it to improve a design. [Read More]

A UX Career Framework: Driving Conversations Between Managers and Employees

A framework with broad guidelines can help you define, design, monitor and grow your career and help managers work more effectively with employees. [Read More]

Bridging the Content Gap: Ten Ways to Motivate People to Produce Good Web Content

circle of people working around computer on floor

This article provides ten tips to help motivate content producers to create high-quality content. With the right plan and approach, content production needn’t delay a project. (Full article available in English and Español) [Read More]

Building it Right! Bridging the Gap Between UX Designers and Developers

Three faces

Coordinating teams will help you plan and facilitate better communication between designers and developers to produce the best user experience for your customers. [Read More]

Building the Next-Gen UX Team: Strategies for Cultivating Generalists

Artistic words: Broad knowledge

With the rise of agile development, conditions are ripe for the return of the user experience generalist. User experience departments need tactics to build generalists, instead of specialists. (Full article available in English and Español) [Read More]

Taking Your Seat at the Strategy Table: Three Must-Have Leadership Skills

Diagram

Moving from UX practitioner to innovation and thought leader is challenging. Skills from the user-centered design toolkit can make you successful in the transition. [Read More]

Global Design Teams: Managing Distributed Teams Effectively

Globe

When UX teams are global, design managers and team members need to be able to meet the challenges of distributed teams effectively. [Read More]

UX Professionals + Stakeholders (Book Review)

Book cover

A review of It's OUR Research by Tomer Sharon.
In this compendium of experts’ advice, you’ll find useful nuggets that haven’t been recorded anywhere else. [Read More]

Beyond Global: Exploring the Regional UX Opportunity

Dialog

Taiwan’s UX development suggests a way to advocate within the unique needs of a geographical region’s business context, while still learning from global experience. [Read More]

Which Path Is for Me? The Emerging Role of VP of UX

Woman at a crossroads

Ever wonder if you have what it takes to be a VP of UX? Chelsey Glasson and Ian Swinson spoke with twelve UX VPs about their roles. [Read More]

It’s Finally Here! A Book about User Experience Management (Book Review)

Book cover

A review of User Experience Management by Arnie Lund.
A must-read for anyone who is managing user experience teams, or someday aspires to do so, peppered with words of wisdom and advice from industry veterans. [Read More]

Social Skills for UX Consultants: Communication on the Job

As the UX consulting business matures, the need for developing additional skills is spurring interesting discussion within the UX community. [Read More]

What’s So Hard About Enterprise UX?: ERP Software Revisited

UX professionals should start an outreach program to convince executives who make IT purchasing decisions that user experience knowledge can impact their business. [Read More]

Usability Maturity Models: Making your Company User-Centered

flowchart

A well-documented and researched usability maturity assessment, addressing different organizational viewpoints, is a good first step in improving usability capability. [Read More]

Enterprise Usability Maturity: Designing an Enterprise Application Suite

image of cycle of usability steps

Instead of attempting to convert your organization to the language of UCD, communicate by incorporating the terms of product managers and developers into your team. [Read More]

User-Centered Procurement: Evaluating the Usability of “Off-the-Shelf” Software

sample evaluation form

UX teams must extend the role of usability evaluation to the "off-the-shelf" software procurement process itself. [Read More]

Corporate UX Maturity: A Model for Organizations

flowchart

Organizations that manage and measure their user experience process, benchmark against competitors and reach the next level, gain the revenue benefits from satisfied customers. [Read More]

The View From Here: Garbage In, Garbage Out—the Agile Way

If we measure based on product success and not timeline adherence, the garbage in, garbage out rule still compromises our daily professional contribution. [Read More]

Visualizing Success: How user-centered design drives real business results

End users build their expectations based on their whole lives, not just when they’re using your site. If you want real business results, you must design accordingly. [Read More]

Absent, Undefined, Undervalued: Usability in Technology Research Firm Software Evaluations

Usability practitioners should understand how their management decides upon enterprise software, reading and responding to reports in order to ensure usability is a key factor in the decision-making process. [Read More]

UX Increases Revenue: Two Case Studies

WebIQ helps businesses prioritize web improvement efforts and then measures the impact using the results from online research to build and enhance prototypes that are tested in lab-based studies. [Read More]

Usability ROI as a Strategic Tool

When introducing user experience to an organization, approach it the way we approach design itself. Engage your users, assess impact, and iterate to improve the design. [Read More]

Aligning UX Strategy with Business Goals

Deriving UX goals and vision from business goals reminds us of what’s important to a company as well to users, and how UX professionals can contribute. [Read More]

The View from Here: Lead, Wallow, or Get Out of The Way

It’s time for usability professionals to stop wallowing in arcane debates, and raise the level of conversation—taking on a new leadership role within their companies. [Read More]

Creating a Global Team and a Global Infrastructure

With events across forty countries and five continents, outstanding media coverage, and feedback from organizers and volunteers, World Usability Day 2006 were deemed a huge success. [Read More]

The View From Here: Who Would Want to Do Usability?

This article looks at the results of a Myers-Briggs Type Indicator (MBTI) survey with eighty usability professionals. [Read More]

Matters of Life and Death (Issue 4.3)

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From living wills to managing your UX business, global UX and e-learning websites. (Articles available in PDF format) [Read More]

Moving into the Executive Suite (Issue 4.2)

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Changing organizations from inside and out. (Articles available in PDF format.) [Read More]

Lessons Learned (Issue 1.2)

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Articles on home computing, TV interfaces, search and working as a development manager. (Full text not available.) [Read More]

The First Issue (Issue 1.1)

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The first issue of User Experience Magazine. The lead article is on strategic usability. [Read More]