Articles about Plain Language
Regaining Trust: What to Do AFTER a Security Breach
Handling a security breach has UX implications. Three case studies of how Home Depot, Wendy’s, and Omni Hotels responded to such incidents show how to maintain and regain customer trust after a breach. [Read More]
UX Performance Metrics: How to Measure Change
When practitioners can produce data to show how content and design changes affect efficiency and customer sentiment, the work is more accepted and utilized. [Read More]
Finding Empathy for Users: A Plain Language Model
When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience. [Read More]
Letting Go of the Words (Book Review)
A review of Letting Go of the Words: Writing Web Content that Works (2nd edition) by Janice (Ginny) Redish.
In this seminal book, Ms. Redish brings together Content Management, clear writing, and usability testing, with helpful examples, case studies, and stories. [Read More]
Voting in New York City: Why is Ballot Design so Hard to Get Right?
There is movement toward reform and improved ballot design in New York. We need more user experience people getting involved with elections and civic life. [Read More]
Developing a Symbol System for the Healthcare Industry
A project to create symbols to help patients and families navigate through hospitals, in any language or with low literacy. [Read More]
Design to Read: Guidelines for People Who Do Not Read Easily
This article explores the possibility that similar guidelines for designing and writing clearly and simply can make reading easier for many groups and many situations. [Read More]