Articles about 用户研究

预测意料之外的情况:开展全球研究的技巧

进行全球研究时往往会出现后勤和文化方面的诸多独特挑战,这些挑战可能与研究人员和利益相关者的假设不符。保持开放思维并做好准备,是项目成功的关键。 [阅读详情]

提供可用的健康门户网站:从 Healthcare.gov 得到的经验教训

想要修复一个主要政府项目的门户网站。通过对健康消费者进行可用性测试,帮助改善了加州的一个门户网站 CoveredCA。 [阅读详情]

日志爱人:用日志研究用户体验

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即使对于有经验的从业人员,研究和评估用户体验也是一项有挑战性的工作。我们不是超级英雄,也没有水晶球,怎样才能找到一种方法,通过考虑所有与用户体验相关的因素,来获得站在用户角度的体验感受? [阅读详情]

选择正确的研究方法:像 ABC 一样简单

ABC diagram on chalkboard

选择正确的研究方法也就是在特定的问题和限制条件下选择合理的研究方法。首先简单地讨论一下 ABC:态度 (Attitude)、行为 (Behavior)、理解力 (Comprehension)。 [阅读详情]

成为用户体验设计师:如同成为治疗医师一样

He doesn't even respond when I am talking to him

您可以将这些咨询技能添加到您的用户体验工具包中,帮助提升客户、同事等人的积极体验。看三个案例研究的例子。 [阅读详情]

客户委员会: 一种用于敏捷开发的研究工具

Website screenshot

客户委员会有助于确保在敏捷开发文化中实现高质量的用户研究。 客户委员会不但能够提供战略方面的洞察力,还能在整个项目中提供实际的可用性反馈。 [阅读详情]

眼见为实(书评)

对 Aga Bojko 撰写的《眼动跟踪用户体验:研究实用指南》(Eye tracking the User Experience – A Practical Guide to Research) 的书评。 一本必读书,书中讲述了进行眼动跟踪研究的一些技巧。 [阅读详情]

(English) Positioning Field Studies for Company and Customers

(English) By understanding and communicating the benefits of field studies, you can maximize your ability to undertake such studies and the effectiveness of the deliverables they produce. [阅读详情]

帮助研究观察员履行职责:用户研究中忽视的一个步骤

Sign for observers to stay quiet with cartoon face

观察员参与是进行可用性研究的重要一环。提前做一点准备工作有助于您更有效地帮助观察员履行职责。 [阅读详情]

让用户参与产品设计:在发现与战略之间搭建一座桥梁

image of notes from joint design meeting

形成性研究方法(例如客户拜访)会产生大量丰富的数据,但团队通常缺乏足够的理解力和计划将发现转化为产品战略。 [阅读详情]

矛盾与暗示:理解看似不合理的行为

Brain image

为什么向朋友推荐不完美的产品可能是合理的?移动媒体播放器的用户研究揭示的一些事例会让我们看到一系列蕴含关系,表明此类行为是完全理性的。 [阅读详情]

寓学于玩:将用户研究传授给游戏设计学生

南加利福尼亚大学 (University of Southern California) 是最早设立正式科系,为视频游戏行业培养人才的学校之一,该系自设立以来,已成为美国此类专业的首要提供者之一。 [阅读详情]

从服务的角度进行设计:布朗克斯的故事

photo of street interview

服务设计 是一个新兴领域,用户体验专业人员和企业思想领导者可以借助它增强其工作的影响力。2009 年,MISI 公司参加了一个国际设计竞赛,目标是重新振兴长期被忽视但曾经一度非常美丽的布朗克斯大广场。 [阅读详情]

您感受如何?帮助人们描述其体验

image of word cloud

在鼓励人们使用产品或服务方面,情感发挥着关键的作用。融入情感的设计通常会取得更加良好的效果 [阅读详情]

嘘,先倾听!社交网络、维基和用户体验

在社交网络中,用户体验是通过点点滴滴、微博和网页上传形成的。通过收听和调到正确的频道,我们可以获取来自 Facebook、LinkedIn、Twitter 等的片段,然后建立一个充满活力的动人拼贴来描绘我们用户的看法。 [阅读详情]

(English) Model-driven Inquiry: A Streamlined Approach to Data Collection

(English) Contextual design models can be developed through exploratory modeling, providing a potentially useful framework to guide and speed up the later modeling activities. [阅读详情]

(English) User Interview Techniques: Guidelines for Obtaining Better Results

(English) An interview technique review worksheet emphasizes continual improvement and provides an easy way for team members to evaluate a user research interview session. [阅读详情]

(English) Deal Them Again: Card Sorting Revisited (Book Review)

(English) A whole book on card sorting? This book is replete with solid advice, clearly written and illustrated, and well supported by case studies and examples. [阅读详情]

(English) What Do You Mean? How to Write Good Questions

(English) When designing forms, a background in survey methodology and social research can facilitate a transition into user-centered design. [阅读详情]

(English) Forms on the Go: Usable Forms for the Mobile Web

screencap of web form

(English) Designing forms for the mobile web confronts unique challenges that are difficult to test and are not completely in the developer’s control. [阅读详情]

(English) Conducting Field Studies with Older Adults Lessons for Recruiting and Testing Older Users

(English) Field testing and field research work especially well with older adults, if you are sensitive to their needs in both the recruiting and data collection process. [阅读详情]

(English) Safer Skies: Usability at the Federal Aviation Administration

(English) Study of user communities that make up the air traffic control system and the information, navigation and communication technologies they use. [阅读详情]

(English) Zooming In and Zooming Out: Real-life Customer Experience Research

(English) Evolving our customer-centric tools forms the basis for mutual understanding and challenges us to find the optimal moments for integration. [阅读详情]

(English) A Clever Startup: Combining Qualitative and Quantitative UX Research

(English) Our Spout project illustrates how smaller organizations and startups can benefit from conducting cutting-edge, integrated qualitative and quantitative user experience research. [阅读详情]

(English) The World’s a Stage: Using Acting to Validate a Wearable Product Concept with Users

(English) Acting, when used to validate a wearable product concept, describes the right target group, identifies use situations, and contextualizes issues to be addressed in product development. [阅读详情]

(English) Cultural Probes: Understanding Users in Context

(English) Probes force designers to think about the context and motivations of use, thus building a stronger understanding of the target audience and potentially leading to more informed designs. [阅读详情]