The Kano model enables representation of customer satisfaction with product features. In this article, two enterprise designers share an Excel and a Tableau template that can be used in usability or survey research.
Editor UX
… And when it comes to successfully scoring table scraps, nothing surpasses the “I’m trying so hard to understand you” head tilt. For some reason, people find this particularly adorable.
At the annual “Predicting Human Behavior” Workshop
Following certain principles for designing for IoT can help improve the user experience and relieve anxiety caused by technical breakdowns.
The Internet of Things is not limited to a physical product connected to the Internet. It is an ecosystem with its own UX needs.
Design systems require significant organizational effort. Its champions can follow these practical tips to gain buy-in and create a clear vision for its future.
In this case study, the author discusses how she worked with her team to integrate research into an Agile development process. The resulting changes helped the team better respond to user needs by incorporating research throughout the sprint cycle.
As UX professionals we need to serve as gatekeepers to properly handle ethical challenges when using videos of users’ participation within large sample new research tools.
Memory and attention play an important role in cognition. Understanding them helps design relevant and memorable content for specific audiences, to create effective and engaging learning environments.
SUS will continue to provide a reliable, valid and quick measure of ease of use and average SUS scores may increase due to UX improvements. John Brooke 于 1986 年开发的系统可用性量表 (SUS) 是一种使用最为广泛的调查问卷，用于度量人们所感知的可用性。该量表包含十条陈述，回答范围从 1（强烈反对）到 5（强烈赞同）不等。システムユーザビリティスケール（System Usability Scale Facts：SUS）はジョン・ブルック（John Brooke）により1986年に開発され、ユーザビリティの受け止められ方について測定するために最も広く利用されている質問票である。
Designing future-friendly content upfront provides a solid foundation for useful content on all devices, publishing platforms, and content outlets yet to come.