Editor UX

Photo of a man in an enclosed booth with his hands and arms encased in protective gloves. There is a shelf capable of holding supplies connected to the outside of the booth.

The Need for UX in Healthcare During COVID-19

In the beginning of the COVID-19 pandemic, there was a shortage of medical equipment. This shortage in combination with the US Emergency Use Authorization, allowing the use of improvised PPE, resulted in a number of unregulated and untested products becoming available. Matt’s team of Human Factors UX professionals evaluated many products and systems during this…

June 21, 20210Likes 0Comments

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The Importance of Designing for the Elderly in a Post-COVID World

One major impact of COVID-19 has been the rapidly rising number of older adults using the internet to work, shop, engage in social activities, and stay connected to family and friends. Many in this demographic, while they have real-world knowledge and experiences, may have challenges using online technologies and mobile devices. Hossein Raspberry provides insights…

June 21, 20211Like 0Comments

Screenshot of a video software showing the author and his child displaying her hand-colored art of Sponge Bob.

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Video Conference and Design During COVID Times

COVID-19 has resulted in creativity and design tasks moving from in-person communication and collaboration to home offices and dependency upon remote network connections. Common challenges from this shift in work include poor network performance, video problems, and difficulties in sharing and retrieving files. Russ Blackburn discusses these and other issues and how design teams at…

June 21, 20210Likes 0Comments

Book Reviews

A design system’s practical guide (Book Review)

A review of “Building Design Systems” by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. “Building Design Systems” walks the reader through all things design systems. It starts by laying out their history and rise from both a design…

April 5, 20210Likes 0Comments

Book Reviews

Truth telling for businesses about valuing Customer Experience (Book Review)

A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can invest in the right resources to build and design the right product services and experiences that customers actually want and will use. The book provides…

April 5, 20210Likes 0Comments

Accessibility and Universal Design

Activism and COVID-19: Older Southeast Asian Women Embracing Technology

A study describing how older women in Southeast Asia have used technology to spread positivity and creativity during COVID-19.

April 5, 20210Likes 0Comments

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Technology Moats: The Dark Pattern of Intentional Friction Barriers

Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses.…

March 22, 20210Likes 0Comments

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Cognitive Interviewing: A Method to Evaluate Surveys

Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get the data you want, you must ask questions that truly reflect your research goals. Cognitive interviewing is a useful method for evaluating how well users…

March 22, 20212Likes 0Comments

Book Reviews

Incorporating the Jobs to Be Done Framework (Book Review)

[greybox] A review of The Jobs to Be Done Playbook by Jim Kalbach Book Website About this book A good reference for Methods/How-To and UX Theory Primary audience: Designers and researchers who are new or have some experience with the topic Writing style: Matter-of-fact Text density: Equal parts…

December 13, 20200Likes 0Comments