Cultural differences between Western and Asian countries can impact how customers perceive service failures. Understanding these differences can have a large impact on your business.
Editor UX
Designing global research requires being sensitive to cultural differences. Tokyo-based researchers, who often partner with international clients, share tips on conducting UX studies in Japan.
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Ratings and Reviews in the Wild
You may want to reconsider the brightly colored ones. The online reviews are just awful.
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Find more of Leigh Rubin’s cartoon humor and and even book Leigh as a speaker at your next event at rubescartoons.com/events.html (c) 2016, Leigh Rubin, Syndicated Cartoonist
Researchers in Taiwan have developed a software-based therapeutic activity to aid the rehabilitation of the growing number of people worldwide with dementia and Alzheimer’s.
A review of From Tool to Partner: The Evolution of Human-Computer Interaction by Jonathan Grudin.
A review of Doorbells, Danger, and Dead Batteries: User Research War Stories by Steve Portigal.
Successful collaborations start with clear expectations, and to set clear expectations, we need a common language.
Little Red Sprite Learns Finance: An Exploration of Mobile Diary Studies Using Avatars and Chat Apps
Mobile diary studies using chat apps provide an opportunity to gather richer data about users’ interactions. Using avatars to facilitate data collection can be more effective than traditional facilitation methods due to the norms of chat app platforms.
Journey maps are a powerful tool that can help define a complex user landscape, attain user and stakeholder buy-in, and empower problem solving.
Libraries are increasingly seeking UX expertise to help them better serve the public.