Articles by Ger Joyce

Ger Joyce is a senior user experience researcher at Rapid7 and a frequent speaker at human factors and human-computer interaction events. He is also a PhD student at the School of Computer Science, University of Hertfordshire in the United Kingdom. His academic research focuses on the usability of mobile applications within rapidly changing contexts. Twitter: @uxbos


業界のリーダーは全体像――つまり、エンドツーエンドの顧客ジャーニーまたは経験――を重視する。ここでは、組織におけるCX開発のレベルを測る方法を紹介する。 [続きを読む]