This article describes UX considerations and the interaction designer’s role in building artificial intelligence applications. Challenges, best practices, and examples of building chatbots are discussed.
Jason Telner
Jason Telner, PhD, is a senior user experience researcher within IBM’s CIO design team. Jason has over a decade of UX research and design experience. He has several years of experience working specifically on conversational AI applications including digital assistants and voice interfaces specifically for customer support. Twitter: @jtelner