Customer Experience – User Experience

Customer Experience: A Major Factor in Customer Portal Success

Customer portals—employed across almost every industry and the internet—can integrate customer experience (CX) into a UX design to drive customer satisfaction and success. UX and CX are fields of their own, but each will complement the other to improve portal designs. The critical element in creating an effective customer portal with efficient UX is to…

June 28, 20221Like 0Comments

Letterboxing allows users to change their window size and still protects them from being tracked.

User Interface Design

Tor Browser: Changing How You Access the Internet

Get a sense of users’ expectation mismatch when using a privacy-first browser versus how the browser needs to work to protect privacy.

March 2, 20224Likes 0Comments

Screenshot of a remote video call including 20 Red Hatters, or people in red hats.

CX and Service Design

Driving User Centricity: Remotely Building an Experience Vision

Even when in-person collaboration is not possible, virtual tools and workshops can align a distributed team around an Experience Vision for a product ecosystem.

October 24, 20210Likes 0Comments

Accessibility and Universal Design, User Interface Design

Technology Moats: The Dark Pattern of Intentional Friction Barriers

Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses.…

March 22, 20210Likes 0Comments

Uncategorized

Best Practices for Asian Language Site Localization

Localizing your site for Asia may mean a radically different design, brand-new elements, or country-specific SEO.

April 6, 20200Likes 0Comments

Uncategorized

Human-to-Human Interaction Style in Voice User Interface Design

Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces.

November 23, 20190Likes 0Comments

Uncategorized

Startups and UX: Relating Success to Good UX Practices

Research conducted on startups in Detroit, Michigan proves that the success of any startup hinges on the employment of UX to feed the ROI.

June 16, 20190Likes 0Comments

CX and Service Design

Using Kano across Enterprise Healthcare UX

The Kano model enables representation of customer satisfaction with product features. In this article, two enterprise designers share an Excel and a Tableau template that can be used in usability or survey research.

August 23, 20180Likes 0Comments