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Creating Exceptional Products: Using a Product Matrices Map

Product outcomes and revenue are paramount for tech companies. Though often sharing roadmaps, their related plans can lack comprehensive evaluation and prioritization from the UX and customer perspective. A customized Product Matrices Map (PPM) can orchestrate seamless communication among designers, product managers, engineers, and all stakeholders to drive efficient goal alignment. Prioritization of features’ development…

Inclusive by Design: Use a Trauma-Informed Approach

Trauma is a global epidemic. Almost everyone has lived experience of trauma, and re-traumatization—reliving the traumatic event—can happen at any moment from related or unrelated stimuli; in the digital age, that notably includes technology. User experience researchers and designers are uniquely positioned to ensure tech is helpful and avoids (further) harming anyone. This article first…
Customized set of icons

Chronicling Pain: Creating Dynamic, Customizable, Modular Icons for Describing Abstract Physical Symptoms

This article offers a design solution for enhancing chronic pain communication that employs color, shapes, motion, and sound to include nuance and specificity. Specific descriptions of pain can result in more accurate medical diagnoses and treatments that increase patient satisfaction. Research findings demonstrate how this approach improves upon existing methods. The author explains how the…