Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces.
Handling a security breach has UX implications. Three case studies of how Home Depot, Wendy’s, and Omni Hotels responded to such incidents show how to maintain and regain customer trust after a breach.
When practitioners can produce data to show how content and design changes affect efficiency and customer sentiment, the work is more accepted and utilized.
When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience.当信息有“官僚气息”、“不熟悉”、“以权益为本”或“爱挑剔”这样特征时。在这些情况下，当用户面临重大问题和重要决策时，平实的语言会成为用户体验的重要组成部分。정보가 관료적이고 낯설고 권력지향적이거나 대단히 중대한 경우. 사람들이 큰 문제와 중요한 결정에 직면한 이런 상황에서는, 평이한 언어가 사용자 경험의 중요한 부분입니다. Quando as informações são burocráticas, desconhecidas, baseadas…
A review of Letting Go of the Words: Writing Web Content that Works (2nd edition) by Janice (Ginny) Redish. In this seminal book, Ms. Redish brings together Content Management, clear writing, and usability testing, with helpful examples, case studies, and stories.A review of Letting Go of the Words: Writing Web Content that Works (2nd edition)…
There is movement toward reform and improved ballot design in New York. We need more user experience people getting involved with elections and civic life. 为什么无法进行正确的选票设计？投票のデザインはどうして上手くいかないのか？
This article explores the possibility that similar guidelines for designing and writing clearly and simply can make reading easier for many groups and many situations.
A project to create symbols to help patients and families navigate through hospitals, in any language or with low literacy.