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Finding Empathy for Users: A Plain Language Model

When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience.当信息有“官僚气息”、“不熟悉”、“以权益为本”或“爱挑剔”这样特征时。在这些情况下,当用户面临重大问题和重要决策时,平实的语言会成为用户体验的重要组成部分。정보가 관료적이고 낯설고 권력지향적이거나 대단히 중대한 경우. 사람들이 큰 문제와 중요한 결정에 직면한 이런 상황에서는, 평이한 언어가 사용자 경험의 중요한 부분입니다. Quando as informações são burocráticas, desconhecidas, baseadas…
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Letting Go of the Words (Book Review)

A review of Letting Go of the Words: Writing Web Content that Works (2nd edition) by Janice (Ginny) Redish. In this seminal book, Ms. Redish brings together Content Management, clear writing, and usability testing, with helpful examples, case studies, and stories.A review of Letting Go of the Words: Writing Web Content that Works (2nd edition)…