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User Experience

The Magazine of the UXPA

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Accessibility and Universal Design, User Interface Design

Technology Moats: The Dark Pattern of Intentional Friction Barriers

Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses.…
March 22, 20210Likes0Comments
Service design diagram
CX and Service Design

Service Design: Internal Processes for Great Customer Experiences

Today’s focus on intangible experiences means designers seek new ways to collaborate with organizations. Service design marries human-centered design with organizations’ operational and process capabilities.今天对无形体验的关注，意味着设计者要寻求新的方式与组织进行合作。服务设计将以人为中心的设计理念与组织的操作和处理能力紧密结合在一起무형적 경험에 대한 오늘의 초점은 디자이너들이 조직과 협업을 하기 위한 새로운 방식들을 항상 추구한다는 것이다. 서비스 디자인은 인간중심디자인과 조직의 운용 및 프로세스 능력과의 결합을 말한다. O foco de hoje em…
July 18, 20140Likes0Comments
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