Inclusive Design for a Digital World includes practical advice and strategies for designing inclusive and accessible products that take into consideration best practices used around the world. These strategies also ensure that people who have auditory, cognitive, neurological, physical, speech, visual disabilities, or situational challenges with access are fully able to use products we design.
Driver assistance systems aim to enhance the convenience and safety of driving. This can be achieved through good UX design and considering cultural differences.
The article explores the current state of UX in Southeast Asia and provides three examples from across the UX maturity spectrum.
This article highlights the current state of UX in Southeast Asia and provides examples from across the UX maturity spectrum.
In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity.
Cumbersome medical software is a leading cause in physician dissatisfaction and burnout. But that story could change if physicians had a voice-driven virtual medical assistant.
Voice-enabled devices are gaining the ability to mimic human-to-human interactions fairly well. This article outlines some general guidelines to consider when designing voice user interfaces.
Interactive voice responses (IVR) have been becoming ubiquitous in customer support call centers since the early 2000s. But designing for these conversational experiences presents unique challenges compared to traditional graphical user interfaces. To help readers navigate this emerging space, the authors share a case study in researching and designing for the IBM Technical Support Phone…
In this article, Angela Madsen breaks apart the construct of empathy as a one-to-one or one-to-many ratio, and she proposes a paradigm shift that incorporates many-to-one thinking.
USAA is infusing its traditionally IT-driven Agile methodology with Design Thinking principles to provide better digital experiences for its members.