Chinese users perceive ATMs as convenient and modern. However, our research highlighted a pattern of behavior that did not match our expected use of ATMs.
Junliang Chen
Junliang Chen is a staff member at the Sino European Usability Center (SEUC) of Dalian Maritime University. He has experience conducting various usability consultancy and research projects. He holds a B. Eng. degree in computer science and an M. Eng. degree in information systems from Dalian Maritime University.