Articles about Banking & Finance
Online Banking for Everyone: Designing for the Aging Brain
Designing for the aging brain or for those with little computer experience requires strictly defining the website functionality, clear workflows, and minimal page distractions. [Read More]
Questions to Ask in Omni-Channel UX Research: Insights from a Mobile Wallet Study in Sao Paulo
Omni-channel research for a mobile wallet study in Brazil reveals key research questions to ask to ensure you are identifying cultural nuances. (Full article available in English and Español) [Read More]
Personalization Services: Creating Accessible Public Terminals
A new generation of accessible and usable automated teller and ticket vending machines uses two personalization interaction approaches to overcome barriers faced by many people, including those who are disabled. [Read More]
A Call For Help
Humanitarian agencies using mobile money find a promising way to deliver cash-based assistance to people in need, yet there are UX challenges to be solved. [Read More]
The People’s Money Machines: Automatic Teller Machines in China
Chinese users perceive ATMs as convenient and modern. However, our research highlighted a pattern of behavior that did not match our expected use of ATMs. [Read More]
