Articles about Enterprise UX

Five Years of UX Research Operations Improvements at Novo Nordisk: A Retrospective Reflection

Two researchers place various physical tools near

Over the past five years, Novo Nordisk has systematically iterated and improved on their UX research processes, increasing the design influence on product development. [Read More]

Designing Great Voice User Interfaces—More than Creating Good Conversations

Figure 1. Voice user interfaces in our everyday devices.

Interactive voice responses (IVR) have been becoming ubiquitous in customer support call centers since the early 2000s. But designing for these conversational experiences presents unique challenges compared to traditional graphical user interfaces. To help readers navigate this emerging space, the authors share a case study in researching and designing for the IBM Technical Support Phone System. [Read More]

Digital Accessibility: Creating Inclusive Experiences and Avoiding Lawsuits

Three examples of link text shown in different colors. The first two fail accessibility contrast guidelines and the last one passes.

Web accessibility has always been good practice but, starting this year, it is a legal requirement that user experience professionals can no longer ignore. [Read More]

Forge a Guild: Elevate Your UX Team to Superhero Status

A round, badge-like image with the words: “veracode” and “UX Guild.

UX Guilds can be an effective model to scale UX by empowering non-UX team members to make appropriate design decisions. [Read More]

Understanding User Adaptation to New Technology in the Manufacturing Industry

A photograph of two women sorting sticky notes on a wall.

This article discusses the challenges faced, the importance of UX research, and the research process in the Indian manufacturing industry in the era of the Internet of Things. [Read More]

The Five Stages of Grief: Usability Test Observer Edition

In this humorous piece, Cliff Anderson proposes a comparison between Kubler-Ross’s Five Stages of Grief and the experiences of observers new to the usability testing process. [Read More]

The Politics of Design Systems: Keeping Stakeholders and UX Teams Invested Through the Process

Design systems require significant organizational effort. Its champions can follow these practical tips to gain buy-in and create a clear vision for its future. [Read More]

Design Thinking and SAFe® Agile: HCD at USAA

USAA is infusing its traditionally IT-driven Agile methodology with Design Thinking principles to provide better digital experiences for its members. [Read More]

Lean User Research: Lessons from the Agile Trenches

Seasoned user researchers share tips on starting, iterating, and scaling lean research methods to adapt user experience research to a fast-moving Agile development process. [Read More]

Enterprise UX: Learnings from India and South Africa

UX is moving into the large enterprises and becoming institutionalized. Is your organization prepared to scale its UX effort? [Read More]

Getting Better Design Feedback: Anonymized User Research

Anonymity can affect the quality of user research. To ensure anonymity, UX professionals must set expectations around privacy and follow best practices about revealing personal information that might identify research participants. [Read More]

Selecting a UX Design Method: Making Small UX Data Big

Choosing what UX design method to use for a project can be difficult. Developing better tools based on empirical data can help make that decision easier. [Read More]

From Dark Patterns to Angel Patterns: Creating Trustworthy User Experience

A users' trust is easily lost, but we can use the same elements that build confidence in our daily lives to inform trust-building design patterns [Read More]

Building Empathy in the Enterprise: Using Conferences as a Research Venue

Crowd at a conference

User group conferences can provide great opportunities to reach qualified prospective research participants in a single location—a potential goldmine for collecting rich user data. [Read More]