Editor UX

Bar graph showing that participants experiencing unemployment reported less of a burden than essential workers in regards to using mental health apps, with the exception of financial burden.

How Mental Health Apps Do (or Don’t) Support Some of COVID-19’s Most Vulnerable Populations

The emotional impact of the pandemic has taken its toll on people’s mental health, which has greatly intensified the need for accessible and usable mental healthcare. The UW ALACRITY Center was given a grant by the US National Institute for Mental Health to study the acceptability, usability, and effectiveness of mental health apps for suicide…

June 21, 20210Likes 0Comments

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How to Think Like a UX Expert (Book Review)

[greybox] A review of Think Like a UX Researcher: How to Observe Users, Influence Design, and Shape Business Strategy by David Travis and Philip Hodgson Book Website Publisher: CRC Press 306 pages, 6 chapters About this book A good reference for Methods/How-To Primary audience: Researchers, designers, and technical roles who are new…

June 21, 20210Likes 0Comments

Book Reviews

So You Want to Get into Civic Tech? (Book Review)

A Civic Technologist’s Practice Guide by Cyd Harrel shows what it’s like to work in the field of civic technology by offering a roadmap for how to get started working in the field, a glimpse into the day-to-day work, and the big challenges faced within this field.

June 21, 20210Likes 0Comments

Photo of a man in an enclosed booth with his hands and arms encased in protective gloves. There is a shelf capable of holding supplies connected to the outside of the booth.

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The Need for UX in Healthcare During COVID-19

In the beginning of the COVID-19 pandemic, there was a shortage of medical equipment. This shortage in combination with the US Emergency Use Authorization, allowing the use of improvised PPE, resulted in a number of unregulated and untested products becoming available. Matt’s team of Human Factors UX professionals evaluated many products and systems during this…

June 21, 20210Likes 0Comments

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The Importance of Designing for the Elderly in a Post-COVID World

One major impact of COVID-19 has been the rapidly rising number of older adults using the internet to work, shop, engage in social activities, and stay connected to family and friends. Many in this demographic, while they have real-world knowledge and experiences, may have challenges using online technologies and mobile devices. Hossein Raspberry provides insights…

June 21, 20211Like 0Comments

Screenshot of a video software showing the author and his child displaying her hand-colored art of Sponge Bob.

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Video Conference and Design During COVID Times

COVID-19 has resulted in creativity and design tasks moving from in-person communication and collaboration to home offices and dependency upon remote network connections. Common challenges from this shift in work include poor network performance, video problems, and difficulties in sharing and retrieving files. Russ Blackburn discusses these and other issues and how design teams at…

June 21, 20210Likes 0Comments

Book Reviews

A design system’s practical guide (Book Review)

A review of “Building Design Systems” by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. “Building Design Systems” walks the reader through all things design systems. It starts by laying out their history and rise from both a design…

April 5, 20214Likes 0Comments

Book Reviews

Truth telling for businesses about valuing Customer Experience (Book Review)

A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can invest in the right resources to build and design the right product services and experiences that customers actually want and will use. The book provides…

April 5, 20212Likes 0Comments

Accessibility and Universal Design

Activism and COVID-19: Older Southeast Asian Women Embracing Technology

A study describing how older women in Southeast Asia have used technology to spread positivity and creativity during COVID-19.

April 5, 20210Likes 0Comments

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Technology Moats: The Dark Pattern of Intentional Friction Barriers

Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses.…

March 22, 20210Likes 0Comments

User Experience

Editor UX

How Mental Health Apps Do (or Don’t) Support Some of COVID-19’s Most Vulnerable Populations

How to Think Like a UX Expert (Book Review)

So You Want to Get into Civic Tech? (Book Review)

The Need for UX in Healthcare During COVID-19

The Importance of Designing for the Elderly in a Post-COVID World

Video Conference and Design During COVID Times

A design system’s practical guide (Book Review)

Truth telling for businesses about valuing Customer Experience (Book Review)

Activism and COVID-19: Older Southeast Asian Women Embracing Technology

Technology Moats: The Dark Pattern of Intentional Friction Barriers

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