Chinese users perceive ATMs as convenient and modern. However, our research highlighted a pattern of behavior that did not match our expected use of ATMs.
Haixin Zhang
Haixin Zhang is a staff member at the Sino European Usability Center (SEUC) of Dalian Maritime University. He is experienced in various UCD methods and carries out consultancy and research projects in usability-related areas. He holds a B. Eng. degree in mechanics and an M. Eng. degree in computer science, both from Dalian Maritime University.