Articles by Kimberly Dunwoody

Dr. Kimberly Dunwoody is an experience executive with more than 20 years creating innovative cross-channel experience strategies and policies. Kimberly has conducted customer research on five continents and is currently leads design for the Payer/Provider markets at IBM Watson Health.


卡诺模型可以表示客户对产品功能的满意度。在这篇文章中,两位企业设计人员分享了可用于可用性或调查研究的 Excel 和 Tableau 模板。 [阅读详情]


利用计分卡,可以跨越不同的用户体验框架、可用性成熟度和技术平台来比较各种产品,有助于确定可提高产品可用性并减少用户体验缺陷的解决方案。 [阅读详情]