Articles by Susan Teague Rector

Susan Teague Rector headshotSusan Teague Rector is an IBM design principal with 20 years of experience crafting information architectures and online experience strategies for a variety of public and private sector organizations. She is currently working on design for cognitive systems at IBM Watson Health.

Using Kano across Enterprise Healthcare UX

The Kano model enables representation of customer satisfaction with product features. In this article, two enterprise designers share an Excel and a Tableau template that can be used in usability or survey research. [Read More]

UX Debt in the Enterprise: A Practical Approach

Designing a scorecard comparing various products across UX frameworks, usability maturity, and technology platforms helps identify solutions that improve products’ usability and lower UX debt. [Read More]