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The New Voice of YOU: Communicating Through the Digital Interface

Understanding our user’s needs, inspiring positivity, being forgiving, respectful, and even humorous can help provide users with a more effective and satisfying interaction.ๆ•ฐๅญ—็•Œ้ขๆ˜ฏๅ…ถๅˆ›้€ ่€…็š„ๅปถไผธ๏ผŒ็”จๆˆทๆฏๆฌกไธŽ่ฟ™ไบ›็•Œ้ขไบคไบ’ๆ—ถ้ƒฝไผšๆ„Ÿๅ—ๅˆฐๅˆ›้€ ่€…็š„ไธชๆ€งใ€‚่ฟ™่งฃ้‡Šไบ†ไธบไป€ไนˆ้œ€่ฆโ€œไปฅไบบไธบๆœฌโ€็š„่ฎพ่ฎกใ€‚๋””์ง€ํ„ธ ์ธํ„ฐํŽ˜์ด์Šค๋Š” ์ฐฝ์ž‘์ž์˜ ์—ฐ์žฅ์ด๋ฏ€๋กœ ์‚ฌ์šฉ์ž๊ฐ€ ์ธํ„ฐํŽ˜์ด์Šค๋ฅผ ์ ‘ํ•  ๋•Œ๋งˆ๋‹ค ์ธํ„ฐํŽ˜์ด์Šค๋Š” ์ฐฝ์ž‘์ž์˜ ์„ฑ๊ฒฉ์„ ์ธ์‹ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ์ด๊ฒƒ์ด โ€˜์‚ฌ๋žŒ ์ค‘์‹ฌ ๋””์ž์ธโ€™์ด ํ•„์š”ํ•œ ์ด์œ ์ž…๋‹ˆ๋‹ค.As interfaces digitais sรฃo uma extensรฃo de seus criadores, e sempre que um usuรกrio interagir…

Expect the Unexpected: Tips for Conducting Global Research

Global research presents unique logistical and cultural challenges that may conflict with researcher and stakeholder assumptions. Open-mindedness and preparation are key to a successful project. (Full article available in English and Espaรฑol)่ฟ›่กŒๅ…จ็ƒ็ ”็ฉถๆ—ถๅพ€ๅพ€ไผšๅ‡บ็ŽฐๅŽๅ‹คๅ’Œๆ–‡ๅŒ–ๆ–น้ข็š„่ฏธๅคš็‹ฌ็‰นๆŒ‘ๆˆ˜๏ผŒ่ฟ™ไบ›ๆŒ‘ๆˆ˜ๅฏ่ƒฝไธŽ็ ”็ฉถไบบๅ‘˜ๅ’Œๅˆฉ็›Š็›ธๅ…ณ่€…็š„ๅ‡่ฎพไธ็ฌฆใ€‚ไฟๆŒๅผ€ๆ”พๆ€็ปดๅนถๅšๅฅฝๅ‡†ๅค‡๏ผŒๆ˜ฏ้กน็›ฎๆˆๅŠŸ็š„ๅ…ณ้”ฎใ€‚๊ธ€๋กœ๋ฒŒ ๋ฆฌ์„œ์น˜์—๋Š” ์—ฐ๊ตฌ์ž๋“ค๊ณผ ์ฃผ์ฃผ๋“ค์ด ๊ฐ€์ •ํ–ˆ๋˜ ์ƒํ™ฉ๊ณผ ์ถฉ๋Œํ•˜๋Š” ๋…ํŠนํ•œ ๋…ผ๋ฆฌ์  ๋ฌธํ™”์  ๋„์ „๊ณผ์ œ๋“ค์ด ๋‚˜ํƒ€๋‚ฉ๋‹ˆ๋‹ค. ์—ด๋ฆฐ ๋งˆ์Œ์œผ๋กœ ๋Œ€๋น„ํ•˜๋Š” ๊ฒƒ์ด ์„ฑ๊ณต์ ์ธ ํ”„๋กœ์ ํŠธ์— ๋งค์šฐ ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.A pesquisa global apresenta…
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Finding Empathy for Users: A Plain Language Model

When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience.ๅฝ“ไฟกๆฏๆœ‰โ€œๅฎ˜ๅƒšๆฐ”ๆฏโ€ใ€โ€œไธ็†Ÿๆ‚‰โ€ใ€โ€œไปฅๆƒ็›Šไธบๆœฌโ€ๆˆ–โ€œ็ˆฑๆŒ‘ๅ‰”โ€่ฟ™ๆ ท็‰นๅพๆ—ถใ€‚ๅœจ่ฟ™ไบ›ๆƒ…ๅ†ตไธ‹๏ผŒๅฝ“็”จๆˆท้ขไธด้‡ๅคง้—ฎ้ข˜ๅ’Œ้‡่ฆๅ†ณ็ญ–ๆ—ถ๏ผŒๅนณๅฎž็š„่ฏญ่จ€ไผšๆˆไธบ็”จๆˆทไฝ“้ชŒ็š„้‡่ฆ็ป„ๆˆ้ƒจๅˆ†ใ€‚์ •๋ณด๊ฐ€ ๊ด€๋ฃŒ์ ์ด๊ณ  ๋‚ฏ์„ค๊ณ  ๊ถŒ๋ ฅ์ง€ํ–ฅ์ ์ด๊ฑฐ๋‚˜ ๋Œ€๋‹จํžˆ ์ค‘๋Œ€ํ•œ ๊ฒฝ์šฐ. ์‚ฌ๋žŒ๋“ค์ด ํฐ ๋ฌธ์ œ์™€ ์ค‘์š”ํ•œ ๊ฒฐ์ •์— ์ง๋ฉดํ•œ ์ด๋Ÿฐ ์ƒํ™ฉ์—์„œ๋Š”, ํ‰์ดํ•œ ์–ธ์–ด๊ฐ€ ์‚ฌ์šฉ์ž ๊ฒฝํ—˜์˜ ์ค‘์š”ํ•œ ๋ถ€๋ถ„์ž…๋‹ˆ๋‹ค. Quando as informaรงรตes sรฃo burocrรกticas, desconhecidas, baseadas…
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Patient Communication: What If You Had a Speech Disability?

A visit to the doctor can mean a lack of dignity and confidentiality for patients with speech disabilities because healthcare professionals rarely know how to interact with them.ๆœ‰่ฏญ่จ€้šœ็ข็š„ๆ‚ฃ่€…็š„็œ‹่ฏŠ่ฟ‡็จ‹ๅพ€ๅพ€็ผบไนๅฐŠไธฅๅ’Œไฟๅฏ†ๆ€ง๏ผŒๅ› ไธบไธ“ไธšๅฅๅบทไฟๅฅไบบๅ‘˜ๅคง้ƒฝไธ็Ÿฅ้“ๅฆ‚ไฝ•ไธŽไป–ไปฌไบคๆตใ€‚์–ธ์–ด์žฅ์• ๊ฐ€ ์žˆ๋Š” ํ™˜์ž๋“ค๊ณผ ์ƒํ˜ธ์ž‘์šฉํ•˜๋Š” ๋ฐฉ๋ฒ•์„ ์•„๋Š” ์˜๋ฃŒ์ „๋ฌธ๊ฐ€๊ฐ€ ๋“œ๋ฌผ๊ธฐ ๋•Œ๋ฌธ์— ๊ทธ๋Ÿฐ ํ™˜์ž๋“ค๋กœ์„œ๋Š” ์˜์‚ฌ์—๊ฒŒ ๊ฐ€๋Š” ๊ฒƒ์ด ์ž์กด๊ฐ๊ณผ ์ž์‹ ๊ฐ์ด ๋ถ€์กฑํ•˜๋‹ค๋Š” ๊ฒƒ์„ ์˜๋ฏธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.Uma consulta mรฉdica pode significar falta de dignidade…
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