When designing forms, a background in survey methodology and social research can facilitate a transition into user-centered design.
Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data.
Two books about designing forms, similar in subject matter but contain different approaches to defining problems, providing solutions, and presenting their approach in book design storytelling.
When updating a touchscreen medical record program, a user-centered design process fixed a number of critical usability issues and resulted in a user experience and financial success.
The User-led Interactive Television Services (UITS) project addresses barriers to audience use of new media through empirical studies and distribution of study results within a knowledge transfer network.
World Usability Day 2006 festivities varied with social and professional cultures that celebrated the day. Several cities organized design competitions to redesign existing systems that maximize usability.