Articles about Documentation

Collaboration with the Front Line: Designing for Support

Post-it notes on a whiteboard

Observation, gamestorming, co-creation exercises, and storyboards let a customer support team help design a chat interface, and taught the UX team the value of collaboration. [Read More]

Writing Tutorials That Actually Help Users: Communication for Learning

greybox from a tutorial

An effective tutorial supports user modifications and guides them through errors so that, using your UI, they can achieve their goals. [Read More]

Role Reversal: Testing for Ease of Learning and Recall

When testing a software package, include traditional roles found in a pyramidal training model but also a reversed, "train the trainer" round. [Read More]

Help! Where Is It When You Need It?

Provide form instructions on a separate web page and place a “Help” link at the beginning to help users who prefer or require “up front” instructions to complete the form. [Read More]

Capturing User Requirements in Health and Social Care: Applying UML for unambiguous communication

An approach to the Unified Modeling Language that captured what is possibly the most comprehensive set of aging healthcare requirements documented in Australia, and possibly worldwide. [Read More]