Articles about Documentación

Colaboración con la primera línea: diseño para el apoyo

Post-it notes on a whiteboard

La observación, el gamestorming, los ejercicios de cocreación y los guiones gráficos (storyboards) permitieron que un equipo de servicio al cliente ayudara a diseñar una interfaz de chat, y enseñaron al equipo de experiencia de usuario el valor de la colaboración. [Leer más]

(English) Writing Tutorials That Actually Help Users: Communication for Learning

greybox from a tutorial

(English) An effective tutorial supports user modifications and guides them through errors so that, using your UI, they can achieve their goals. [Leer más]

(English) Role Reversal: Testing for Ease of Learning and Recall

(English) When testing a software package, include traditional roles found in a pyramidal training model but also a reversed, "train the trainer" round. [Leer más]

(English) Help! Where Is It When You Need It?

(English) Provide form instructions on a separate web page and place a “Help” link at the beginning to help users who prefer or require “up front” instructions to complete the form. [Leer más]

(English) Capturing User Requirements in Health and Social Care: Applying UML for unambiguous communication

(English) An approach to the Unified Modeling Language that captured what is possibly the most comprehensive set of aging healthcare requirements documented in Australia, and possibly worldwide. [Leer más]