Articles about Usability Testing

Usability Testing for Healthcare Portals: Even Small Problems Add Up

Want to fix the web portals for a major government initiative? Usability testing with health consumers helped improve CoveredCA, a portal in California. [Read More]

SUStisfied? Little-Known System Usability Scale Facts

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SUS will continue to provide a reliable, valid and quick measure of ease of use and average SUS scores may increase due to UX improvements. [Read More]

Seeing is Believing (Book Review)

A review of Eye tracking the User Experience – A Practical Guide to Research by Aga Bojko. A must-read book with tips for running eye tracking studies. [Read More]

Engaging Study Observers: An Overlooked Step in User Research

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Observer participation is an important piece in conducting usability. A little work up front can help engage observers more effectively. [Read More]

UX Professionals + Stakeholders (Book Review)

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A review of It's OUR Research by Tomer Sharon.
In this compendium of experts’ advice, you’ll find useful nuggets that haven’t been recorded anywhere else. [Read More]

The p Stops Here (Book Review)

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A review of Quantifying the User Experience: Practical Statistics for User Research by Jeff Sauro and Jim Lewis A convenient reference text for practitioners who need to measure the user experience and need guidance to determine the appropriate way in which to do the measuring. [Read More]

A Unique Approach to Software Usability: What’s In It for Your Development Team

Use the “down” time early in a project to get the team involved in usability from the start. Developers gain a balanced workload and increased prestige. [Read More]

Should We Conduct this Usability Study? Ethics Considerations in Evaluations

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Can it be unethical to conduct a user experience evaluation? An accessibility evaluation before a usability test can prevent frustrating, painful, or difficult situations. [Read More]

Practical Guidance at Every Level (Book Review)

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A review of Usability Testing Essentials: Ready, Set . . .Test! by Carol M. Barnum
Practical guidance for UX professionals at every experience level. From equipment, lab vs. field testing, remote testing; testing protocols, analyzing results, and reporting the findings. [Read More]

Testing by Teaching: Peer Tutoring, a Usability Evaluation Method for Children

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Peer Tutoring helps engage and encourage children during usability testing. The social context makes the test more natural, resulting in richer findings. [Read More]

Making the Case: Rounding Out Usability Testing with Web Analytics

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Using qualitative data, you can plan usability tests and analyze test results by reviewing where users currently go on your site. [Read More]

Making Everything Fit (Book Review)

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A review of Responsive Web Design by Ethan Marcotte
Making a case and practical instruction for creating a design that scales based on platform. [Read More]

The Fate of a Digital Slate


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A low-cost tablet prototype for assisting in the tracking of child malnutrition in rural India encountered socio-technical challenges beyond usability in field test. [Read More]

Follow the Flow: Using Mind-Mapping to Capture User Feedback


Mind-mapping can provide a visual representation of user feedback during usability testing. It can be a valuable tool for capturing non-linear data flow. [Read More]

Better Games: Insights from Eye Tracking

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Using eye tracking during usability testing of games decreases potentially false assumptions, and helps developers better understand player behavior by offering qualitative insights. [Read More]

An Emerging Tool: Facial Expression Recognition Software

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New software can read faces to detect basic emotions as someone uses a website, giving a more detailed view of how they react. [Read More]

Playing to Learn: Teaching User Research to Game Design Students

Students of Game Player Experience understand the value of user research first hand by learning good game user experience principles and seeing those principles implemented. [Read More]

Book Review: Of Testing and Techniques

Book cover: Beyond the Usability Lab

A review of Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies by Bill Albert, Tom Tullis, Donna Tedesco. This book is well-structured for practitioners of remote usability testing. [Read More]

Testing by Minors: Risk Prevention for UX Pros

When conducting testing with children, full disclosure and reasonable procedures are your best defense against potential legal complications. [Read More]

Usability Script and Moderator’s Guide: 2 Tools or 1? Communicating with Study Respondents

A good script allows a moderator to support conversation with a participant, learning from the participant’s freedom, while still providing the necessary controlled environment. [Read More]

Taking Usability into the Trenches: Importance of Ethnographic Research and Field Testing

Employing a mixed field method that bridges the gap between ethnographic and laboratory approaches may address the need for real world context in product and design usability evaluation. [Read More]

Engaging Teams with Rich Reporting: Recipe for a Research Findings Expo

Rich reporting, for example, an expo, is an improvement beyond traditional written reports leading to a more meaningful engagement among a wider variety of stakeholders. [Read More]

Around the Globe: Lab Research in the United States and Europe

Those who do international field work need to become experts in the differences in research methodology from one culture to the next. [Read More]

Field Research: Another View

Marketing and usability research "field" or gather data in different ways. Both disciplines would benefit by carefully considering the assumptions they impose with their approaches to sampling. [Read More]

Usability Testing by People with Disabilities: Some Guerrilla Tactics

Guerrilla usability testing software assists testing with people with disabilities leading to more usable and accessible software for all users—disabled, non-disabled, and seniors. [Read More]

Get it RITE: Rapid Iterative Testing and Evaluation (RITE)

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With RITE, UX teams examine interface alternatives in a short time, evolving a more usable final design more quickly than with traditional usability testing methods. [Read More]

User-Centered Procurement: Evaluating the Usability of “Off-the-Shelf” Software

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UX teams must extend the role of usability evaluation to the "off-the-shelf" software procurement process itself. [Read More]

Role Reversal: Testing for Ease of Learning and Recall

When testing a software package, include traditional roles found in a pyramidal training model but also a reversed, "train the trainer" round. [Read More]

Help! Where Is It When You Need It?

Provide form instructions on a separate web page and place a “Help” link at the beginning to help users who prefer or require “up front” instructions to complete the form. [Read More]

Conducting Field Studies with Older Adults Lessons for Recruiting and Testing Older Users

Field testing and field research work especially well with older adults, if you are sensitive to their needs in both the recruiting and data collection process. [Read More]

Automated Usability Testing: A Case Study

Although not useful in all circumstances, unmoderated remote tests can compensate for a lack of direct observation and interaction. [Read More]

The Truth is Out There: Using Mobile Technology for Experience Sampling

Research "in the wild," where people use the interfaces we design, test, iterate, and develop can be conducted on users mobile phones. [Read More]

The Client Speaks: Supporting Participation in Remote Moderated Research

Remote user testing is primarily employed when speed, convenience, or international testing is called for. However, there are practical qualitative benefits to using remote methodologies, as well. [Read More]

A Moderated Debate: Comparing Lab and Remote Testing

Unmoderated tests provide more data, but don’t automatically provide insight. Strong pattern recognition and hypothesis development skills are necessary for interpretation. [Read More]

An Attainable Goal: Quantifying usability and user experience

Client companies are coming to appreciate the importance of quantifying a website’s usability and user experience and the role usability plays in a website’s success. [Read More]

Getting Your Money Back: The ROI of remote unmoderated user research

Remote, unmoderated, task-based, qualitative, quantitative user research does not replace other methods, but it adds value on it own merits [Read More]

Global Usability Testing: How to plan and report tests in multiple locations

The success of moderated usability testing of a product in several countries in a short time is depends on careful planning and preparation. [Read More]

More than Skin Deep (Book Review)

This book’s focus on accessibility during the entire user-centered design process integrates accessibility throughout product development and provides readers with a readable introduction to incorporating these concerns into daily professional practice. [Read More]

What’s News: Up, Up and Away

Airbus’s new A380 super-jumbo employees volunteered to do “ethnographic” usability testing; the first in-air test with a full-size passenger load on board. [Read More]

Usability Engineering in New Zealand

New Zealand, traditionally an early adopter of technology, is seen as a great “test location” by many companies. Awareness of the business benefits of usability is growing. [Read More]

Really How Many Users Do You Need to Test (Issue 4.4)

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How many users are really enough - three articles tackle this question, along with agile and the market value of technology. (Articles available in Acrobat PDF format) [Read More]

Pretending to Be You (Issue 2.2)

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Usability testing, using personas for evaluations and using emotion in design. (Full text not available) [Read More]