In this article, Angela Madsen breaks apart the construct of empathy as a one-to-one or one-to-many ratio, and she proposes a paradigm shift that incorporates many-to-one thinking.
Architectural initiatives optimize human wellness in the design of buildings. This article explores how these models could translate into an ethical design approach to UX.
Research in a box, a kit mailed to participants, is cost-effective remote UX research methodology allowing Walgreens to collect feedback from geographically distributed team members.
Ecosystems are larger than features and organizations. The user journey expands the entire ecosystem of experience, with multiple touch points along the way.
The Usability Maturity Model (UMM) is used to plan, measure and track the usability growth during product development so teams will know when their products are ready for launch.
Responsible experience design recognizes design can compound societal feelings of uncertainty and anxiety and solutions ways to achieve business goals while protecting end users.
… And when it comes to successfully scoring table scraps, nothing surpasses the “I’m trying so hard to understand you” head tilt. For some reason, people find this particularly adorable.
At the annual “Predicting Human Behavior” Workshop