Articles by Whitney Quesenbery
Whitney combines a fascination with people and an obsession to communicate clearly with her work bringing user research insights to designing products where people matter. She's also passionate about elections, and leads the Center for Civic Design with Dana Chisnell. Her books are Storytelling for User Experience, GlobalUX, and A Web for Everyone. Twitter: @whitneyq and @awebforeveryone
Navigating the Internet of Things: Can I Trust My Car?
As technology becomes more embedded in our lives, we increasingly inhabit a world where the boundaries are invisible, with complex webs of trust. [Read More]
Cultivating Collaboration with Structured Negotiation (Book Review)
A review of Structured Negotiation by Lainey Feingold. An approach to resolving disputes based on collaboration rather than conflict. [Read More]
From Local Context to Global Design (Book Review)
A review of Cross-Cultural Technology Design, Huatong Sun. This book examines the challenge of understanding cultural expectations and local context. [Read More]
Breakthrough Products Need Breakthrough Collaboration (Book Review)
A review of The New ABCs of Research: Achieving Breakthrough Collaboration by Ben Shneiderman. A fresh look at how teams and innovation work together. [Read More]
Finding Meaning with Ethnography (Book Review)
A review of Practical Ethnography: A Guide to Doing Ethnography in the Private Sector by Sam Ladner. A detailed view of what makes research ‘ethnographic.’ [Read More]
Make Your Presentations Accessible: Seven Easy Steps
Guidelines and how-to’s for creating accessible presentations, including font size, creating alt text, making charts and table accessible, slide information ordering, and other tips. [Read More]
Voting in New York City: Why is Ballot Design so Hard to Get Right?
There is movement toward reform and improved ballot design in New York. We need more user experience people getting involved with elections and civic life. [Read More]
Editor’s Note: Why Usable Accessibility?
Say the word “accessibility” in a room full of usability professionals and you will get many reactions. For some it’s a cause. To others, it’s yet another requirement that has to be met. For many of the authors in this issue, it is simply part of usability. The ISO 9241-20 standard agrees, defining accessibility as […] [Read More]
What’s News: Kindling
Review of the Kindle, Amazon's wireless reading device. [Read More]
Learning about Clinical Trials: The importance of viewpoint
This project was user-centered research into how cancer patients and their families look for information about cancer, its treatments, and how to search for clinical trials. [Read More]
New Faces for Local e-Government Sites
The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites. [Read More]