When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience.当信息有“官僚气息”、“不熟悉”、“以权益为本”或“爱挑剔”这样特征时。在这些情况下,当用户面临重大问题和重要决策时,平实的语言会成为用户体验的重要组成部分。정보가 관료적이고 낯설고 권력지향적이거나 대단히 중대한 경우. 사람들이 큰 문제와 중요한 결정에 직면한 이런 상황에서는, 평이한 언어가 사용자 경험의 중요한 부분입니다. Quando as informações são burocráticas, desconhecidas, baseadas…
Want to fix the web portals for a major government initiative? Usability testing with health consumers helped improve CoveredCA, a portal in California.想要修复一个主要政府项目的门户网站。通过对健康消费者进行可用性测试,帮助改善了加州的一个门户网站 CoveredCA。주요한 정부 계획을 위한 웹 포털을 마련하고자 합니다. 의료 소비자를 대상으로 한 사용성 검사는 캘리포니아주의 포털인 CoveredCA를 개선하는 데 도움이 되었습니다.Deseja consertar portais web para uma importante iniciativa do governo. Testes…
Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data.
There is a comprehensive set of principles and specifications for usability in internet forms called ELMER.
Discussion of the signing of the “Manifesto on Usability and Accessibility for Mexican Government Websites” at the conclusion of the Usability and Accessibility for the Web International Seminar (UA Web 2007).
When updating a touchscreen medical record program, a user-centered design process fixed a number of critical usability issues and resulted in a user experience and financial success.
The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites.
The UK’s requirement of local councils to “carry out 100 percent of council services electronically by the end of 2005” lead to updates to the first Salisbury District Council website.
Aberdeenshire Council’s website followed a user-centered design process, simplifying the journeys through a large site and providing easier online information and services.
Difficult-to-use tools create user mistrust, which prevent new technologies from succeeding financially. Needs, habits, and characteristics of users must be considered for a product to be successful.