This article offers a design solution for enhancing chronic pain communication that employs color, shapes, motion, and sound to include nuance and specificity. Specific descriptions of pain can result in more accurate medical diagnoses and treatments that increase patient satisfaction. Research findings demonstrate how this approach improves upon existing methods. The author explains how the…
Schemas inform people in performing the simplest tasks to entering data in complex systems such as Electronic Health Records. People use assimilation and accommodation to adapt schemas to new situations, but overreliance on users’ accommodation affects cognitive load and usability. Understanding schemas informs a strategic user experience that focuses on cognitive skills.
The Mayo Clinic app provides step-by-step navigation through its buildings to direct patients to their appointment’s check-in desk. New research and software focus on wayfinding and obtain usage data through eye tracking glasses. Logistical challenges are covered for conducting this type of research using Tobii glasses in a large hospital.
The emotional impact of the pandemic has taken its toll on people’s mental health, which has greatly intensified the need for accessible and usable mental healthcare. The UW ALACRITY Center was given a grant by the US National Institute for Mental Health to study the acceptability, usability, and effectiveness of mental health apps for suicide…
Most first-timers in the healthcare-innovation space find it frustrating to get access to doctors for user research.
When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability.
Cumbersome medical software is a leading cause in physician dissatisfaction and burnout. But that story could change if physicians had a voice-driven virtual medical assistant.
Over the past five years, Novo Nordisk has systematically iterated and improved on their UX research processes, increasing the design influence on product development.
Ecosystems are larger than features and organizations. The user journey expands the entire ecosystem of experience, with multiple touch points along the way.