Trauma-informed user research methods drawn from the author’s clinical experience provide strategies for ethically negotiating consent, redirecting trauma narratives, and ensuring participant and researcher well-being.
A review of Conversations with Things by Diana Deibel and Rebecca Evanhoe details this indispensable guide to all things chat and voice. This book includes practical design guidelines and purposeful guidance on privacy and inclusion. Topics include talking like a person, basic and advanced design considerations, and guidelines for implementation.
Explainable artificial intelligence (XAI) can help UX professionals advocate for better experiences in machine learning-driven products.
Game developers gain insights from working on projects that use game evaluation tools supported by artificial intelligence.
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A review of
Think Like a UX Researcher: How to Observe Users, Influence Design, and Shape Business Strategy
by David Travis and Philip Hodgson
Book Website
Publisher: CRC Press
306 pages, 6 chapters
About this book
A good reference for Methods/How-To
Primary audience: Researchers, designers, and technical roles who are new or have some experience with…
A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can invest in the right resources to build and design the right product services and experiences that customers actually want and will use. The book provides…
Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get the data you want, you must ask questions that truly reflect your research goals. Cognitive interviewing is a useful method for evaluating how well users…
A review of
The Jobs to Be Done Playbook
by Jim Kalbach
Book Website
About this book
A good reference for Methods/How-To and UX Theory Primary audience: Designers and researchers who are new or have some experience with the topic Writing style: Matter-of-fact Text density: Equal parts text and images Learn more about our book review…
Presents a case for the need to create UX governance structures to guide the development of online education during COVID-19.
Chatbots are an effective tool for automating communication with research participants. Learn how a chatbot was built to communicate with participants via SMS on their phone.