Technology – User Experience

Building UX into Development: Create the Ultimate Customer Portal

A customer portal is more than just an add-on to a customer support team. Customer portals are like a second home to customers, helping them solve their problems on the go. User experience is crucial in designing a customer-centric portal and should be involved early in the development process.

January 29, 20230Likes 0Comments

Bar graph showing that participants experiencing unemployment reported less of a burden than essential workers in regards to using mental health apps, with the exception of financial burden.

User Research

How Mental Health Apps Do (or Don’t) Support Some of COVID-19’s Most Vulnerable Populations

The emotional impact of the pandemic has taken its toll on people’s mental health, which has greatly intensified the need for accessible and usable mental healthcare. The UW ALACRITY Center was given a grant by the US National Institute for Mental Health to study the acceptability, usability, and effectiveness of mental health apps for suicide…

June 21, 20210Likes 0Comments

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Best Practices for Asian Language Site Localization

Localizing your site for Asia may mean a radically different design, brand-new elements, or country-specific SEO.

April 6, 20200Likes 0Comments

Venn diagram with desirable, feasible, and viable overlapping to show the "sweet spot of innovation."

Design Thinking

The Fourth Lens: Making Design Thinking Work for Digital Health

When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability.

November 23, 20190Likes 0Comments

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Startups and UX: Relating Success to Good UX Practices

Research conducted on startups in Detroit, Michigan proves that the success of any startup hinges on the employment of UX to feed the ROI.

June 16, 20190Likes 0Comments

An image conveys a couple imagining their house burning down after seeing a troubling icon in their IoT app.

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IoT UX Challenges: Designing Unintentionally Stressful Experiences

Following certain principles for designing for IoT can help improve the user experience and relieve anxiety caused by technical breakdowns.

August 15, 20180Likes 0Comments

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Don’t Discount the Role of UX in IoT

The Internet of Things is not limited to a physical product connected to the Internet. It is an ecosystem with its own UX needs.

August 4, 20180Likes 0Comments

AI and Machine Learning, Interaction Design (IxD)

The UX of AR: Toward a Human-Centered Definition of Augmented Reality

With augmented reality, the tech is typically put ahead of the user experience. We need to bring UX more prominently into the AR conversation.

November 26, 20170Likes 0Comments

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Getting a Grip on (Virtual) Reality: My Flights from (Conventional) Reality

Take a trip through different VR effects and how the combination of the technical platform and photography create them.

December 10, 20170Likes 0Comments

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Navigating the Cloud: A Usability Framework

As usage of cloud-based applications grows, usability professionals must define a framework that incorporates user needs into the cloud implementation process.

February 26, 20171Like 0Comments

User Experience

Building UX into Development: Create the Ultimate Customer Portal

How Mental Health Apps Do (or Don’t) Support Some of COVID-19’s Most Vulnerable Populations

Best Practices for Asian Language Site Localization

The Fourth Lens: Making Design Thinking Work for Digital Health

Startups and UX: Relating Success to Good UX Practices

IoT UX Challenges: Designing Unintentionally Stressful Experiences

Don’t Discount the Role of UX in IoT

The UX of AR: Toward a Human-Centered Definition of Augmented Reality

Getting a Grip on (Virtual) Reality: My Flights from (Conventional) Reality

Navigating the Cloud: A Usability Framework

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