Articles by Cliff Anderson

Cliff Anderson is a senior usability engineer with Ally Bank. He has 30 years of experience doing usability testing on more than 3,000 users. He has presented at UXPA and has published in UPA Voice, Boxes & Arrows, User Experience, and Usability Interface. He has degrees from Duke University and Carnegie Mellon, and has been a guest lecturer at UNC, Clemson, Winthrop, and the University of Georgia.  He also presents regularly for the Nielsen Norman Group.

Cómo diseñar tecnología emocionalmente inteligente (Reseñas de libros)

(English) Book cover of Emotionally Intelligent Design

A review of Emotionally Intelligent Design by Pamela Pavliscak. This book provides guidance on how to incorporate an emotional layer into Design Thinking. [Leer más]

Las cinco etapas del dolor: edición de observadores de las pruebas de usabilidad

En esta parte graciosa, Cliff Anderson propone una comparación entre las 5 etapas del dolor de Kubler Ross y las experiencias de los observadores nuevos en el proceso de pruebas de usabilidad. [Leer más]

(English) ¿Habla Español?: Testing and Designing for U.S. Latino Users

(English) This article discusses a series of cross-cultural usability studies run with Spanish speaking immigrants to the U.S., looking in particular at their special characteristics and challenges. [Leer más]

(English) The View From Here: Who Would Want to Do Usability?

(English) This article looks at the results of a Myers-Briggs Type Indicator (MBTI) survey with eighty usability professionals. [Leer más]