Articles about Communication

Expect the Unexpected: Tips for Conducting Global Research

Global research presents unique logistical and cultural challenges that may conflict with researcher and stakeholder assumptions. Open-mindedness and preparation are key to a successful project. [Read More]

Finding Empathy for Users: A Plain Language Model

Image of a form letter

When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience. [Read More]

Pay Attention (Book Review)

A review of Ambient Commons by Malcolm McCullough. It’s all about paying attention – or not. [Read More]

Patient Communication: What If You Had a Speech Disability?

Two people talking

A visit to the doctor can mean a lack of dignity and confidentiality for patients with speech disabilities because healthcare professionals rarely know how to interact with them. [Read More]

Near Field Communications: How NFC Can Assist the Visually Impaired

Laptop with cell phone on screen

Near Field Communications technology has potential to create great experiences for the visually impaired. This article examines some early forays into NFC leveraged for accessibility. [Read More]

Touchless Interaction: Communication with Speech and Gesture

Drawing of face and speech waves

Touchless communication is becoming more widespread in factory automation and healthcare. More consistent gestures and easier interactions are critical to their acceptance. [Read More]

Let’s Talk UX: Communication in UX Design

UX training should address the cultural and social aspects of communication in order to create communicators who make a positive impact. [Read More]

Editor’s Note: Communicating the Usability Message Around the World

UX (magazine logo)

This issue's theme of “Communication” bring the experiences of contributors in several international settings to our global community of readers. [Read More]

Redesigning Centrelink Forms: A Case Study of Government Forms

Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data. [Read More]