Articles about UX Methods

User Research for Non-Researchers: How to Get User Feedback Without a Dedicated Researcher

A step-by-step guide on how to conduct qualitative research for times when your UX researcher is not available. [Read More]

Illuminating the Journey: Improving Public Transit Rider Experience

How quantitative research, field testing, and lab usability studies helped this project efficiently move people, calm traffic, and ease urban congestion. [Read More]

Five-Second Rules Help Build a Better Test (Book Review)

A review of The UX Five-Second Rules: Guidelines for User Experience Design’s Simplest Testing Technique by Paul Doncaster. An online, unmoderated method based on human perception. [Read More]

Surviving Tricky and Sticky Research Situations (Book Review)

A review of The Moderator’s Survival Guide by Donna Tedesco and Fiona Tranquada. Improve your research moderating skills. [Read More]

Max Diff Survey: Informing Design, Driving Strategy, and Facilitating Collaboration

Max Diff surveys answer design questions and drive strategic direction. The collaborative approach invites team members to feel ownership over the results. [Read More]

Business Origami: Learning, Empathizing, and Building with Users

Business origami is a participatory design method for creating a map of the ecosystem surrounding a product, design, or other solution. [Read More]

Talking To Strangers On The Street: Recruiting Through Intercepting People

Recruiting for research projects can be challenging, but going to places where the people are can make it easier to find the right participants. [Read More]

Using Journey Lines: Insights and Ideation

As a user research tool, mapping out the a journey helps the researchers and UX team develop a shared understanding of the story. [Read More]

Feature Fake: Exploring and Testing Connected Mobile Prototypes

Exploring interactive, mobile products needs realistic interaction. Faking features and connectivity can help make wearables seem real enough to test early concepts. [Read More]

Visual Analytics: Uncovering the Why in Your Data

Traditional web analytics can be difficult to translate into decisions. Visualizing analytics data provides insights into users’ behavior and removes opinions from the design process. [Read More]

Dear Diary: Getting the Most from Respondent Journals and Diaries

usage, process, experience combine into needs and lead to opportunities

Diary research is an art and a science that can add depth to your research and meat to your insights, often at minimal extra cost. [Read More]

The Future of UX Research: Uncovering the True Emotions of Our Users

A brave new world of user experience research that includes physiological responses is on its way. Stay tuned as the tools become more economical and practical. [Read More]

Tell Me Your Problems: Therapeutic Strategies for User Experience Research

Therapists and user experience researchers both aim to diagnose and treat problems. User experience researchers may benefit from applying evidence-based, solution-focused strategies used by psychotherapists. [Read More]

Remote Unmoderated Card Sorts: For Free!

Screenshot of the instructions and the slide sorter

Learn step-by-step how you can conduct, interpret, and present the results of remote, unmoderated card sorts, using only free software. [Read More]

Dear Diary: Using Diaries to Study User Experience


A UX diary contains notes on experiences using an application in a natural environment. Learn how to use diaries in your research studies. [Read More]

UX Debt in the Enterprise: A Practical Approach

Designing a scorecard comparing various products across UX frameworks, usability maturity, and technology platforms helps identify solutions that improve products’ usability and lower UX debt. [Read More]

Adapting to Change: UX Research in an Ever-Changing Business Environment

Embracing and adapting to change by evolving research planning, execution, analysis, and reporting to better meet organization needs is essential as a UX researcher. [Read More]

The Largest Intranet in Poland: Design Challenges and Solutions

A UCD process was used to create an intranet for the largest energy producer in Poland. User research and content prioritization were key to success. [Read More]

Creating a DoGo Map: A Step-By-Step Guide

A DoGo map is a lightweight tool that provides an overview of a system’s information architecture, enabling clearer communication between UX and the development team. [Read More]

Rewards and Pains: User Research in Brazil

User-centered design can be a challenge in Brazil where the organizational UX maturity level is low. Teams have to overcome management objections to user-centered design and navigate cultural considerations. (Full article available in English and Español) [Read More]

Case Study on Usability Evaluation in Costa Rica: A Dual Perspective

The article examines the perspective of usability evaluation of software development organizations and novice software developers through a case study conducted in Costa Rica. (Full article available in English and Español) [Read More]

Gaining Competitive Advantage: Rethinking “The Competition”

A competitive analysis must consider many different factors in the user experience. Competitors may be upstream, downstream, or simultaneous. Analogous products help understand user expectations and can provide inspiration. (Full article available in English and Español) [Read More]

Brainsketching: Collaborative Interaction Design

Sketchpads on table

Brainsketching is an effective way to collaborate in a rapid sketching exercise in which a group of people create interface concepts by iteratively building on each other’s work. [Read More]

How to KJ: Setting Priorities Quickly

Post-it notes on a wall

If you need to set priorities for a product or a team, the KJ Method will help you do it in an hour. [Read More]

A Curated Selection of Practical Tips and Advice (Book Review)

The Mobile Frontier (book cover)

A review of The Mobile Frontier by Rachel Hinman. A guide for people starting out in designing mobile experiences. [Read More]

Choosing the Right Research Method: Easy as A, B, C

ABC diagram on chalkboard

Choosing the right research methods means doing what makes sense given the questions and the constraints. Start with a simple discussion of ABCs:Attitude, Behavior, Comprehension. [Read More]

Designing in the Browser: An Efficient Route to Responsive Design

Sketch for a web page

“Designing in the browser” is a method that allows designers to efficiently create and make changes to a responsive prototype intended to render of a variety of display sizes. [Read More]

Being a UXer: It’s A Lot Like Being a Therapist

He doesn't even respond when I am talking to him

Add these counseling skills to your user experience toolbox to increase positive experiences for clients and co-workers alike. Read three case study examples. [Read More]

Designing for Peace of Mind: Almost Getting to Flow

Social media interface showing a message has just been sent

Following three design principles for flow – meeting user expectations, ensuring status visibility, and eliminating distractions – can lead to users’ peace of mind and engagement. [Read More]

Sketchnote: Pioneering the Internet


Our intrepid sketchnoter explores the people and events in the history of Internet. [Read More]

Privacy Meets Technology: Two Views of “The Circle” (Book Review)

book cover

Two responses to The Circle by David Eggers. Lessons on privacy, information, and technology [Read More]

Learner Centered Design (Book Review)

book cover

A review of Interface Design for Learning by Dorian Peters. Creating designs that transform the user. [Read More]

Creativity in Design and UX (Book Review)

Book Cover

A review of Creative Confidence:Unleashing the Creative Potential Within Us All by Tom Kelley and David Kelley. Creativity and design in the user experience. [Read More]

Building it Right! Bridging the Gap Between UX Designers and Developers

Three faces

Coordinating teams will help you plan and facilitate better communication between designers and developers to produce the best user experience for your customers. [Read More]

Rubes Cartoon: Giraffe


Cartoons from the wild and twisted world of Leigh Rubin, syndicated cartoonist. [Read More]

Customer Councils: A Research Tool for Agile Development

Website screenshot

Customer Councils help ensure quality user research in an Agile development culture. They provide both strategic insight and practical usability feedback throughout a project. [Read More]

A Career That Fits: Finding the Perfect Glass Slipper

Woman trying on shoes.

Working in a startup company is a challenge for any UX professional. See how employees work together to create and uphold their shared user experience. [Read More]

Better Page Takeover Ad Design: Finding the Sweet Spot

Screenshot of ad takeover.

Maybe you hate online ads. Maybe you ignore them. But if you work on the UX of a site that includes page takeover ads, you can incorporate better user experience principles in creating them. [Read More]

Seeing is Believing (Book Review)

A review of Eye tracking the User Experience – A Practical Guide to Research by Aga Bojko. A must-read book with tips for running eye tracking studies. [Read More]

Collaborative Sessions: Combining Analogue and Digital Tools

Pen on a diagram

The Hybrid Affinity Diagram Manager (HADM) improves the efficiency of gathering, organizing and recording information after a collaborative session by digitalizing hand-written notes in real-time. [Read More]

The Collaboration Success Wizard: How to Improve Your Long-Distance Projects

Screen detail

Geographically distributed collaborations are challenging, but increasingly common. The Collaboration Success Wizard aims to improve the chances of having a successful project. [Read More]

MadLibs for Designers: Ideating Based on User-Generated Scenarios

A mad-lib style form

Struggling to generate novel ideas? Try DesignLibs, a design tool that involves potential users filling missing keywords from a scenario. [Read More]

Trust in Mobile Shopping: An Empirical Study

Mobile commerce is quickly creating an impact within North America and world economies. How can we design the mobile experience to help promote trust? [Read More]

Practical Guidance at Every Level (Book Review)

Book cover

A review of Usability Testing Essentials: Ready, Set . . .Test! by Carol M. Barnum
Practical guidance for UX professionals at every experience level. From equipment, lab vs. field testing, remote testing; testing protocols, analyzing results, and reporting the findings. [Read More]

Better Games: Insights from Eye Tracking

Eyetracking on mobile screen

Using eye tracking during usability testing of games decreases potentially false assumptions, and helps developers better understand player behavior by offering qualitative insights. [Read More]

Engaging with Mental Health: Opportunity for Collaboration

screencap of computer game

Collaboration between human-computer interaction (HCI) and mental health professionals can play a valuable role in future research on mental health technologies. [Read More]

Book Review: Of Testing and Techniques

Book cover: Beyond the Usability Lab

A review of Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies by Bill Albert, Tom Tullis, Donna Tedesco. This book is well-structured for practitioners of remote usability testing. [Read More]

More than Just Eye Candy: Top Ten Misconceptions about Eye Tracking

image of heatmap

This article describes common misconceptions about eye tracking in the UX field and attempts to clarify its proper application. [Read More]

Help! Where Is It When You Need It?

Provide form instructions on a separate web page and place a “Help” link at the beginning to help users who prefer or require “up front” instructions to complete the form. [Read More]

Automated Usability Testing: A Case Study

Although not useful in all circumstances, unmoderated remote tests can compensate for a lack of direct observation and interaction. [Read More]