…provisional models. Figure 2. Example of ticket selection at a concert venue. Questions, Questions Exploratory modeling can highlight unknowns, ambiguities, matters of policy or priority, and points of disagreement, debate,…
…be particularly appealing Privacy/security – Users had genuine concerns, a common finding on any financial services website Human contact – About half of the users wanted to complete their tasks…
…the Nuevo León portal (http://www.nl.gob.mx/?P=observatorio). They were receptive to the concept of a manifesto declaring the need for usable government websites, as well as a conference to promote the effort….
…rigor. One example would be a regulated industry like medical devices, in which a company must demonstrate to regulatory authorities that they completed a valid and thorough study of their…
…our cherished whiteboards. The “New Normal” Challenge Virtual team management comes with real challenges. At Red Hat, we believe that our open culture nurtures collaboration and empowers people to bring…
…across multiple projects—applications, websites, and even process design. Sometimes business goals appear too high-level to be useful. User-centered research and analysis helps drill down into the goals, uncovering and clarifying…
…in the present and for the future. Science fiction, he describes, seems to present the message that AI is in competition with humans. He examines assumptions about AI and the…
…research, we can let ideas flow freely from theory to practice, as well as from the real-world context to theory. Instead of isolating science, engineering, and design, we can see…
…of input amplification. This simple user action is interpreted by the software as a series of more complex commands, but the result is intuitive and useful. Drag-and-drop also has context…
…to think and act. Diagrams are the most free-form and complex of these visualization techniques, conveying structures and processes that are intended to be usable, useful, appealing, easy-to-learn, easy-to-use, and…