…moving toward “bento box” search experiences; users input searches into a single search box and are presented results from a range of online platforms, rather than having to search within…
…task within the session, based on the direction the respondent wants to go. For example, a respondent who is evaluating an e-commerce site and is completing a task related to…
…policies and 14 percent present security policies (up from 10 percent in 2005). Software provided by the company Watchfire Inc. assesses whether websites provide assistance for the vision- or hearing-impaired….
…the competition doing online? What do users really think of what we’re doing online? An expert review of competitor websites can help show how a website fares in comparison to…
Aberdeenshire Council’s website is an increasingly important communication channel, significantly improving customer service and delivery efficiency. But by 2004, the site team discovered some usability issues were potential barriers to…
…the first phase of user research: planning what sort of research to conduct. This chapter provides the following process to uncover the optimal focus of the research: (1) meet with…
…culture The biggest impediment to remote work is corporate culture. Everyone I spoke with works for companies that have decided it is a worthwhile practice, but not every company is…
…Additionally, keep an open line of communication for anything small (for example, “I’m running late.”) to bigger concerns (for instance, you’re not sure the relationship is working out). Be professional….
…chance that features will be completely disregarded when they are still important. For example, a feature may have a top two box usefulness rating of 50% and an index score…
…There are three negative effects in project communication: The CIO (Communication Inhibition Officer) Effect: Don’t count on the official communication of really important meeting results or decisions. Relevant information is…