Articles about Communication

Driving User Centricity: Remotely Building an Experience Vision

Screenshot of a remote video call including 20 Red Hatters, or people in red hats.

Even when in-person collaboration is not possible, virtual tools and workshops can align a distributed team around an Experience Vision for a product ecosystem. [Read More]

Video Conference and Design During COVID Times

Screenshot of a video software showing the author and his child displaying her hand-colored art of Sponge Bob.

COVID-19 has resulted in creativity and design tasks moving from in-person communication and collaboration to home offices and dependency upon remote network connections. Common challenges from this shift in work include poor network performance, video problems, and difficulties in sharing and retrieving files. Russ Blackburn discusses these and other issues and how design teams at Red Hat managed through these obstacles by using various online communication and collaboration tools. [Read More]

言葉がユーザーエクスペリエンスに与える影響(書評) Michelle Bence

『Writing is Designing』の書評。本書は、コンテンツがユーザーエクスペリエンスに及ぼす影響について説明し、コンテンツ作成のベストプラクティスを提示する一冊である。 [Read More]

On a Path to Transparent Collaborations: Weave

A UX designer explores the challenges of collaboration between designers and developers and applies these insights in a tool to facilitate their communication. [Read More]

The Art of Designing Conversational Interfaces (Book Review)

book with red cover and white title saying Conversational Design

A review of Conversational Design by Erika Hall highlighting how Hall weaves communication principles into a reference guide on how to create effective conversational interfaces. [Read More]

Assertive Communication Skills: A Foundation for UX Success (Part 2)

Two men and two women sitting at a coffee table in a room with huge windows. They are working together and they have books and notebooks all over the table.

UX professionals sometimes struggle to communicate assertively at work. We present ideas to put this skill into practice, with examples and suggestions from real life. [Read More]

Assertive Communication Skills: A Foundation for UX Success (Part 1)

Why and how should you communicate assertively in the workplace? Four Googlers provide a framework and ideas on how to step up your communication skills to avoid unwanted behaviors. [Read More]

Experience Briefs: A Secret Weapon for Maintaining Team Alignment

Learn about the power of experience briefs to keep your project team focused, complete with a template for your own use. [Read More]

Creating Usability Maturity Models for Large-Scale Projects

The Usability Maturity Model (UMM) is used to plan, measure and track the usability growth during product development so teams will know when their products are ready for launch.  [Read More]

Organization Hacking: Leveraging Other Disciplines to Get to Great UX

In this article, the author shares some lessons the UX field can learn from disciplines such as product management and engineering to help us gain executive buy-in for user-centered design practices. [Read More]

Agile and Remote Work: Inspiration for UX Professionals

While some believe that Agile, UX practices, and remote work are an impossible combination, they may be compatible, if managed thoughtfully. [Read More]

Remote Friendly User Experience: How to Keep and Hire Top Talent

How remote friendly companies can attract top UX talent by breaking location barriers and increasing productivity and work/life balance. [Read More]

A Turn of Phrase: The Politics of UX Language

Successful collaborations start with clear expectations, and to set clear expectations, we need a common language. [Read More]

Motion Design: An Intro to UX Choreography

The UX application of UI motion design is becoming so important, it’s taking on new terminology of its own—UX choreography. [Read More]

What to Write: Communicating Based on User Need

Corporate writers explain six reasons why people read documentation, and how the writer's style of writing changes based the user's need and motivation. [Read More]

Giving UX Advice: Getting Buy-In

A butterfly with tech buttons on its wings

Experience-based tips for convincing co-workers and clients to accept the idea of user testing and to implement the results. [Read More]

The New Voice of YOU: Communicating Through the Digital Interface

Understanding our user's needs, inspiring positivity, being forgiving, respectful, and even humorous can help provide users with a more effective and satisfying interaction. [Read More]

Expect the Unexpected: Tips for Conducting Global Research

Global research presents unique logistical and cultural challenges that may conflict with researcher and stakeholder assumptions. Open-mindedness and preparation are key to a successful project. (Full article available in English and Español) [Read More]

Finding Empathy for Users: A Plain Language Model

Image of a form letter

When information is Bureaucratic, Unfamiliar, Rights-Oriented, or Critical. In these situations, when people face big issues and important decisions, plain language is a critical part of user experience. [Read More]

Patient Communication: What If You Had a Speech Disability?

Two people talking

A visit to the doctor can mean a lack of dignity and confidentiality for patients with speech disabilities because healthcare professionals rarely know how to interact with them. [Read More]

Pay Attention (Book Review)

A review of Ambient Commons by Malcolm McCullough. It’s all about paying attention – or not. [Read More]

Near Field Communications: How NFC Can Assist the Visually Impaired

Laptop with cell phone on screen

Near Field Communications technology has potential to create great experiences for the visually impaired. This article examines some early forays into NFC leveraged for accessibility. [Read More]

Touchless Interaction: Communication with Speech and Gesture

Drawing of face and speech waves

Touchless communication is becoming more widespread in factory automation and healthcare. More consistent gestures and easier interactions are critical to their acceptance. [Read More]

Let’s Talk UX: Communication in UX Design

UX training should address the cultural and social aspects of communication in order to create communicators who make a positive impact. [Read More]

Editor’s Note: Communicating the Usability Message Around the World

UX (magazine logo)

This issue's theme of “Communication” bring the experiences of contributors in several international settings to our global community of readers. [Read More]

Redesigning Centrelink Forms: A Case Study of Government Forms

Daunting as they are to develop, government forms with improved usability save money by reducing the need to contact customers, correct errors, and deal with bad data. [Read More]