A customer portal is more than just an add-on to a customer support team. Customer portals are like a second home to customers, helping them solve their problems on the go. User experience is crucial in designing a customer-centric portal and should be involved early in the development process.
The emotional impact of the pandemic has taken its toll on people’s mental health, which has greatly intensified the need for accessible and usable mental healthcare. The UW ALACRITY Center was given a grant by the US National Institute for Mental Health to study the acceptability, usability, and effectiveness of mental health apps for suicide…
Localizing your site for Asia may mean a radically different design, brand-new elements, or country-specific SEO.
When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability.
Research conducted on startups in Detroit, Michigan proves that the success of any startup hinges on the employment of UX to feed the ROI.
Following certain principles for designing for IoT can help improve the user experience and relieve anxiety caused by technical breakdowns.
The Internet of Things is not limited to a physical product connected to the Internet. It is an ecosystem with its own UX needs.
Take a trip through different VR effects and how the combination of the technical platform and photography create them.
With augmented reality, the tech is typically put ahead of the user experience. We need to bring UX more prominently into the AR conversation.
As usage of cloud-based applications grows, usability professionals must define a framework that incorporates user needs into the cloud implementation process.