Trauma-informed user research methods drawn from the author’s clinical experience provide strategies for ethically negotiating consent, redirecting trauma narratives, and ensuring participant and researcher well-being.
Are designers the key to closing the trust gap? They might be. This article showcases the practicalities of how.
As technology becomes more embedded in our lives, we increasingly inhabit a world where the boundaries are invisible, with complex webs of trust.
Anonymity can affect the quality of user research. To ensure anonymity, UX professionals must set expectations around privacy and follow best practices about revealing personal information that might identify research participants.
UX is inherently threatening to some people in an organization and therefore is subject to all the challenges of change management.
Turning a design into reality requires buy-in and crucial “soft people skills” that are necessary to influence others to implement your work.
A users’ trust is easily lost, but we can use the same elements that build confidence in our daily lives to inform trust-building design patterns
When working with multi-ethnic groups, no one-size-fits-all solution exists. U.S. Latino subgroups don’t all use the same websites or encounter the same cultural pressures. (Full article available in English and Español) 在与多民族群体打交道时，并不存在一种“通用”的解决方案。拉美裔美国人并不都使用相同的网站，他们遇到的文化压力也不尽相同。여러 민족 집단들과 일할 때, 모든 문제에 두루 적용되는 하나의 해결책은 없습니다. 미국의 각 라티노 인구층이 같은 웹사이트를 사용하는 것도 아니며, 같은 문화적 압력에…
Omni-channel research for a mobile wallet study in Brazil reveals key research questions to ask to ensure you are identifying cultural nuances. (Full article available in English and Español)全渠道战略必须考虑文化背景。了解在公共场合使用手机的安全问题如何影响了在巴西推广手机钱包的考虑因素。전 채널 전략은 문화적 맥락에서 고려되어야 합니다. 브라질에서 휴대폰 공공장소 사용에 관한 안전 문제가 휴대기기 전자 지갑 구현에 어떤 영향을 주었는지 알아 보겠습니다.As estratégias omini-channel precisam levar…
A question is part of a social exchange. If users trust your organization and your motives for asking, they will be much more willing to answer.问题并非只是问题。它是社会交流的一部分，是一种发生在用户与组织之间的对话，用户对组织有所期望，希望通过这种对话达到自己的目的。질문은 그냥 질문이 아니다. 질문은 사용자가 조직으로부터 기대하는 것과 그 대화에서 성취하고자 하는 것의 정황에서 발생하는 사회적인 교환의 일부이면서, 대화이다.Uma pergunta faz parte de uma troca social. Se os usuários…