A research team learns how to incorporate qualitative research methods into their work by examining user perceptions of and experiences with cybersecurity.
An innovative civic data collection tool, Civic View combines video footage and GPS tracking to give citizens a more immediate voice in city government.
UX research can mean compromise between the credibility of a study and the needs of the business. A research framework can bridge the false division.
A review of The Moderator’s Survival Guide by Donna Tedesco and Fiona Tranquada. Improve your research moderating skills.
User group conferences can provide great opportunities to reach qualified prospective research participants in a single location—a potential goldmine for collecting rich user data.
Max Diff surveys answer design questions and drive strategic direction. The collaborative approach invites team members to feel ownership over the results.
Business origami is a participatory design method for creating a map of the ecosystem surrounding a product, design, or other solution.
Creating an effective customer feedback system requires an understanding of the data provided by analytics but also an understanding of the user and business goals.
Designing university websites presents a complex set of challenges. Being methodical in identifying internal and external users, and understanding operational, tactical and strategic considerations is essential.
Looking at the concept of scarcity can lead to new ways of understanding users, designing for their needs, and making the best use of their resources.