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EHR user interface with a customer list control.

Schemas: Strategizing User Experience

Schemas inform people in performing the simplest tasks to entering data in complex systems such as Electronic Health Records. People use assimilation and accommodation to adapt schemas to new situations, but overreliance on users’ accommodation affects cognitive load and usability. Understanding schemas informs a strategic user experience that focuses on…

Published:January 29, 2023Updated:June 12, 20231KViews 2Likes 0Comments By

Bennet LauberShareTwitter FacebookEmailLink

CX and Service Design

Building UX into Development: Create the Ultimate Customer Portal

A customer portal is more than just an add-on to a customer support team. Customer portals are like a second home to customers, helping them solve their problems on the go. User experience is crucial in designing a customer-centric portal and should be involved early in the development process.

Published:January 29, 2023Updated:June 12, 20232KViews 0Likes 0Comments By

Mohd SohelShareTwitter FacebookEmailLink

Walter Emanuel, A Dog Day, Wikimedia Commons.

Career Development

Eating Our Own Dog Food: A Metacognitive Analysis of UX Unicorns

A poll of UX professionals shows an increasing number identify as both designers and researchers while the industry complains of a decline in the depth in UX practice. This article takes an in-depth look at the metacognitive processes used in each role and the ways in which they conflict with…

Published:January 29, 2023Updated:June 12, 2023852Views 0Likes 0Comments By

Bill SchmidtShareTwitter FacebookEmailLink

The medical materials e-store interface before the start of design work.

User Interface Design

Non-Standardization: Design for the Swiss Health Service

Healthcare systems are reaching their limits now and are often on the verge of breaking down. A digital service with home care as its core value overcomes design challenges to offer patients improved user experience.

Published:January 28, 2023Updated:June 12, 2023892Views 1Like 0Comments By

Kamil KamyszShareTwitter FacebookEmailLink