Hold the Phone: A Primer on Remote Mobile Usability Testing

Remote mobile usability testing has its challenges. Understanding the basic requirements for the tools used to conduct these tests will help you select the best one for your studies. [Read More]

Max Diff Survey: Informing Design, Driving Strategy, and Facilitating Collaboration

Max Diff surveys answer design questions and drive strategic direction. The collaborative approach invites team members to feel ownership over the results. [Read More]

Go Holistic: Assess the Maturity of Your Organization Via the Customer Experience

Industry leaders focus on the big picture: the end-to-end customer journey or experience. Here’s how to gauge the level of CX development in your organization. [Read More]

Business Origami: Learning, Empathizing, and Building with Users

Business origami is a participatory design method for creating a map of the ecosystem surrounding a product, design, or other solution. [Read More]

Customer Feedback: Collecting In-Context Product Insights

Creating an effective customer feedback system requires an understanding of the data provided by analytics but also an understanding of the user and business goals. [Read More]

Designing Credible Studies: A Research Framework

UX research can mean compromise between the credibility of a study and the needs of the business. A research framework can bridge the false division. [Read More]

Memory and Attention: Building Effective and Engaging Learning Environments

Memory and attention play an important role in cognition. Understanding them helps design relevant and memorable content for specific audiences, to create effective and engaging learning environments. [Read More]

Designing Education: Educating Design

Sesame Street, Letter Blocks, and Augmented Reality: Increasing Engagement and Learning

UX of e-Learning: A Look at How Two Online Learning Platforms Support Self-Regulated Learning

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