Little Red Sprite Learns Finance: An Exploration of Mobile Diary Studies Using Avatars and Chat Apps

Mobile diary studies using chat apps provide an opportunity to gather richer data about users’ interactions. Using avatars to facilitate data collection can be more effective than traditional facilitation methods due to the norms of chat app platforms. [Read More]

Finding Your Bearings: Co-creating Journey Maps to Understand Complex Landscapes

Journey maps are a powerful tool that can help define a complex user landscape, attain user and stakeholder buy-in, and empower problem solving. [Read More]

The User Experience of Libraries: Serving The Common Good

Libraries are increasingly seeking UX expertise to help them better serve the public. [Read More]

Technology, Meet Public Policy

Social media and public policy has become linked, and the connection looks like it will grow stronger over time. [Read More]

Want Civility? Build Community

Interfaces that facilitate community over the network can enrich the quality of social interaction. This can only be good for everybody. [Read More]

Big Data UX: Research Opportunity and Ethical Challenge

Remote Design Teams: How to Use Cloud-Based Tools to Collaborate

Remote Friendly User Experience: How to Keep and Hire Top Talent