Evaluating Smart Speaker UX: Guidelines and Approach

As the IoT world continues to expand, researchers need to understand what to take into account when evaluating and improving the design of smart speakers. [Read More]

The Fourth Lens: Making Design Thinking Work for Digital Health

When designing healthcare experiences, we need to prove the effectiveness of our solutions as much as we need to consider their desirability, feasibility, and viability. [Read More]

Creating and Implementing a Scorecard System to Increase Organizational User Experience Maturity

A group of musicians giving a concert on stage, including a piano player, drummer, and stand-up bass.

In this article, the author walks through the process they used to build and roll out a user-centric scorecard to help teams increase UX maturity. [Read More]

A Day in the Life of a UX Manager

Photo of two people discussing something on a laptop.

A look into the daily life of UX managers who play a unique role in UX practice. [Read More]

Can Voice-Driven Virtual Assistants Help Eliminate Physician Burnout?

Photo of a physician in an examining room recording patient information on a tablet; there is a subset screenshot of a medical record with a microphone symbol.

Cumbersome medical software is a leading cause in physician dissatisfaction and burnout. But that story could change if physicians had a voice-driven virtual medical assistant. [Read More]

Human-to-Human Interaction Style in Voice User Interface Design

The Perils of Low-Hanging Fruit: Assessing “Viability” within the Minimum Viable Product

Five Years of UX Research Operations Improvements at Novo Nordisk: A Retrospective Reflection

Cartoon showing a lady sitting on a bench and enjoying a bird's song; cat thinking of the bird as food; and worm thinking of the bird as danger.