Friedman-Berg, F., Allendoerfer, K., Zingale, C., Diemer, T. (2008). (English) Safer Skies: Usability at the Federal Aviation Administration. User Experience Magazine, 7(4).
Retrieved from http://uxpamagazine.org/safer_skies/?lang=pt
Todd Diemer works at User Centric as a user experience specialist with a wide range of skills including user research, multimedia design and production, and technology education. His extensive time spent in West Africa and Southeast Asia gives him a unique perspective on how designs are perceived in emerging markets. He has a B.A. in Mass Media Productions and an M.S. in Human Computer Interaction.