User Experience

Soledad Mari

(English) A review of "Building Design Systems" by Sarrah Vesselov and Taurie Davis, a reference guide on how to create, build, and maintain a design system in the context of an organization. "Building Design Systems" walks the reader through all things design systems. It starts by laying out their history and rise from both a design and development point of view. It then covers the six areas of a design system: layout, styles, components, regions, content, and usability. It’s also a handy guide to evaluate whether it’s the right time to implement, how to engage and onboard stakeholders, and how to implement a design system. [阅读详情]

Nathaniel Revathi

(English) A review of Delta CX. An introduction to the Delta Customer Experience model that uses methods and techniques to help companies be truly customer-focused. Delta CX explains how companies can invest in the right resources to build and design the right product services and experiences that customers actually want and will use. The book provides a lens through which it examines and evaluates the trends in the UX industry and provides tips on how companies can focus on providing quality with the right strategy, people and processes. [阅读详情]

Tamanna Motahar, Dr Nova Ahmed

(English) A study describing how older women in Southeast Asia have used technology to spread positivity and creativity during COVID-19. [阅读详情]

Bill Schmidt

(English) Corporations desire to hear their customer complaints…or do they? We take a close look at ways companies use technology to raise the drawbridge on customers. Technology barriers exist for many reasons; some are good and some are bad. Automated customer service systems can speed up the support process for customers while cutting costs for businesses. But when they are designed to slow customers down, they risk becoming a "technology moat": an intentional obstacle to make customers think twice before proceeding. In this article, you will learn the difference between technology moats and dark patterns and how to spot them. [阅读详情]

Jean Fox, Jennifer Edgar

(English) Learn how cognitive interviewing can improve your surveys so you really get the data you need. Surveys are a common method for collecting data from users. To ensure you get the data you want, you must ask questions that truly reflect your research goals. Cognitive interviewing is a useful method for evaluating how well users can understand and answer your questions. In this article, we describe cognitive interviewing and compare it to usability testing, showing the similarities and differences, so you can start using cognitive interviewing to improve your own surveys. [阅读详情]