Bernard Rummel has been working as a UX and user research expert at SAP since 2000; he is currently focusing on quantitative research and online usability testing. Together with Rolf, he developed the CPUX-UT curriculum.
Susanne Waßerroth has worked in the field of UX and usability since 1998. She specializes in usability testing and joined the team of CPUX-UT examiners two and a half years ago. Currently, she is employed at Deutsche Telekom IT GmbH, where she also advocates accessibility.
Important insights about professional usability testing are shared from the evaluators’ experience of observing and evaluating videos and usability test reports submitted by more than 100 usability professionals. Key insights include how to do better remote testing, designing tasks with a high diagnostic value, and avoiding pitfalls in think-aloud testing.