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18.3 - August 2018
CX and Service Design

Using Kano across Enterprise Healthcare UX

The Kano model enables representation of customer satisfaction with product features. In this article, two enterprise designers share an Excel and a Tableau template that can be used in usability or survey research.

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Cartoons

Rubes Cartoon: Cell Tower

Find more of Leigh Rubin’s cartoon humor and and even book Leigh as a speaker at your next event at rubescartoons.com/events.html (c) 2017, Leigh Rubin, Syndicated Cartoonist

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