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18.3 - August 2018

Using Kano across Enterprise Healthcare UX

The Kano model enables representation of customer satisfaction with product features. In this article, two enterprise designers share an Excel and a Tableau template that can be used in usability or survey research.

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Rubes Cartoon: Cell Tower

Find more of Leigh Rubin’s cartoon humor and and even book Leigh as a speaker at your next event at (c) 2017, Leigh Rubin, Syndicated Cartoonist