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Content Design
25.4 Content Design
A suited figure, the Ghost Applicant, with their face draped in cloth and a corporate name tag (generated with ChatGPT).
Career Development

Stop Ghosting Candidates: How Design Thinking Can Fix Hiring

A UX case study applies design principles to the hiring journey in the technology industry to bring clarity, feedback, and respect—the values of UX—into the process to scale trust in candidates. The author discusses using design research methods, qualitative interviews, recruiter workflow analysis, and journey mapping, which are the same methods used to understand user behavior in product design.

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