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New Faces for Local e-Government Sites

The requirement of UK local councils to “carry out 100 percent of council services electronically” led to user-centered re-designs of the Salisbury and Aberdeenshire e-government websites.

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What’s News: Up, Up and Away

Airbus’s new A380 super-jumbo employees volunteered to do “ethnographic” usability testing; the first in-air test with a full-size passenger load on board.

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Book Reviews

Book Review: What We Find Changes Who We Become

This book claims that “findability is going ambient,”- all we know about helping people find information on the Internet will help people find things in their physical environments.

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With Access for Many, a New Way to Govern

Could the founders of the United States of America have envisioned what the Internet, telecommunications, and the PC enable in terms of government organization, publications, and the electoral process? Were they alive today, visionaries like Thomas Jefferson might have been keenly interested in technology that influences education and the electoral

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